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Director, Messaging and Office 365 Engineering Lead

S&P Global
London, United Kingdom
Closing date
Aug 23, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Team : Digital Workplace Experience team provides support for the essential tools of business and delivers best-in-class digital services with a focus on user experience to enable global collaboration and maximize productivity. Every user touchpoint positively reinforces the experience, resulting in a more cohesive and coherent digital product and services delivered to S&P Global. We strive towards providing superior quality experience research & design services with the human-centered mindset that our employees can have a meaningful enterprise technology and services experience. Our technology & service owners work towards increasing the value of investments and internal staff by having an efficient workflow to serve internal customers measurably.

The Impact: Being part of Digital Workplace messaging escalation and engineering team you will have the opportunity to solve complex problems for both cloud and on-premises technologies, providing support all business units. This role would act as trusted advisor and escalation point of contact for broad range of solutions, while building technical documentation and customer relationships. The role will lead Architecture, Engineering, and Operational oversight for messaging.

What's in it for you: We are looking for someone who has broad, in-depth product knowledge and customer service experiences with advanced troubleshooting skills and understanding of different tools to solve technically complex issues. Should also have the ability to work towards of improving the service by implementing automations and strengthening the knowledge base for engineering and operational staff. Should have a strong proficiency in the following areas:
  • Strong written and verbal communication skills
  • Experience managing engineering and operational teams. Experience with outsourced operational teams
  • Exchange Online, Exchange 2013,2016,2019
  • Proven knowledge and experience in PowerShell
  • Active Directory and Azure Active Directory (Primarily as they relate to Office 365 Identity)
  • Expert troubleshooting skills for coordinating escalation of issues from operational and engineering teams
  • Experience in Exchange On-Premises upgrades
  • Experience (though not directly responsible) with email hygiene, email authentication (DMARC, DKIM, SPF), and M365 email compliance solutions (journalling, retention, etc.)
  • Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces
Responsibilities :

Manage and lead team responsible for architecture, engineering, and operational oversight for messaging.

Perform remote analysis, diagnosis, and resolution of complex messaging and collaboration problems for end users, and recommend and implement corrective solutions

Serve as the escalation point for issues that managed service provider support team and engineering staff are not able to resolve.

Drive service improvement for team in performing Office 365 administrative functions including license assignment, mailbox administration, report generation and other Office 365 administrative tasks

Assist with key Digital Workplace initiatives and projects including O365 tenant consolidation, Box migration and other key Digital Workplace projects

Provide hyper care end user support for Digital Workplace transformation initiatives

Act as a SME in infrastructure projects and for all Messaging related items.

Interact with key business IT and stakeholders to proactively identify business problems and opportunities that can be addressed with innovative technology solutions. Be able to translate business and regulatory requirements into technical requirements.

What We're Looking For:

5+ years of leading/managing engineering teams

7+ years of end user administration

7+ years' experience in infrastructure engineering

Experience in a large, geographically dispersed environment

Ability to interface with executives explain technical initiatives in business terms

Strong written and oral communication skills

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

Experience working on large-scale enterprise projects

You should have skills and confirmed experience for the following products and technologies: Microsoft Teams, Windows Server 2012R2 and newer, Office 365 and Azure AD, Microsoft Exchange 2013 and newer, SMTP and email authentication (DMARC, DKIM, SPF), Active Directory Domain Services, PowerShell

Excellent Customer Service skills and customer service orientation

Experience working in a team-oriented, collaborative environment.

Compensation/Benefits Information (This section is only applicable to US candidates):

S&P Global states that the anticipated base salary range for this position is $125,900 to $287,600. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

Grade/Level : 13

The Location: Global

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person."

US Candidates Only: The EEO is the Law Poster" describes discrimination protections under federal law.

202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group)

Job ID: 286262
Posted On: 2023-05-24
Location: Virtual, New Jersey, United States

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