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European Shareholder Services Officer, Investment Operations

State Street Corporation
London, United Kingdom
Closing date
Jun 26, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
SSGA Investment Operation seek a high achieving individual with strong analytical capability and excellent attention to detail to join the European Shareholder Services function of one of the industry's largest institutional asset managers.
The role involves supporting the Investment teams to ensure that they meet the daily requirements and deadlines to enable the Portfolio Managers to manage both pooled funds and segregated portfolios effectively and efficiently.
We are looking for a team member to assist with daily delivery but also to contribute to business analysis and project delivery to help facilitate our transformation agenda. The role will require the individual to work with other Investment Operations departments/teams to improve processing efficiency and Coordinate process design.

Education and Experience:
- Degree qualified (or equivalent) with a financial or analytical discipline preferred.
- Robust industry experience within Investment Operations in a similar function. - Project Experience
- The candidate must demonstrate strong problem-solving skills, must be willing to assume responsibility and take ownership of tasks assigned.
- Demonstrate the highest standards of conduct and integrity and ensure compliance with industry practice, company policies, statute and regulatory requirements in all matters.
- The ability to develop and maintain relationships with key internal and external stakeholders
- Project Experience
- Strong MS Windows applications, Excel VBA an advantage.
The functions of the role will include:

Projects and Oversight:
- Responsible for providing accurate and timely operational support. Extensive liaison with the business in order to facilitate operational delivery.
- Responsible for completion (as required) and oversight of processing activities.
- Project work and new business installation support within the function.
- Business analysis and operating model development - evolve daily operational processes, recommend and implement changes and deliver continuous improvement.
- Work with key partners to identify and progress automation opportunities.
- Project coordination and workstream participation to facilitate our transformation agenda.

Client Support
- Communication with clients, shareholders and their representatives to resolve processing issues, authenticate instructions and payments.
- Dealing with inquiries from clients in relation to the transaction instruction process, statements and contract notes.
- Identification and development of solutions for clients to streamline incoming instructions and ensuring high quality client experience.
- Administration of documentation to support the instruction process, for example authorized signatory lists and letters of direction.

Transfer Agency / Unit Dealing Processing:
- Processing of investor unit/cash transactions on both forward and as-of priced funds.
- Maintenance of fund pricing records, including anti-dilution.
- Participant level investor record keeping
- Payment processing and reconciliation controls, compliance with COLL.
- Trade placement with external Transfer Agents.

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