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IT Support Services Engineer Level III (Illumio)

Employer
BNY Mellon
Location
Lake Mary, USA
Salary
Competitive
Closing date
Jun 7, 2023

View more

Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Overview

IT Support Services Engineer Level III (Illumio)

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of IT Support Services Engineer Level III to join our Technology Service Group Production Services End Point Security team. This role is located in Pittsburgh, PA, Lake Mary, FL- HYBRID/REMOTE.

In this role, you'll make an impact in the following ways:
  • You are an experienced IT professional looking for a change. You like learning, challenges, working in a team, and as a team. Helping peers/clients gives you a huge sense of satisfaction and accomplishment. You understand that building trustful relationships is key. You are good at what you do, and you also know areas you need to improve. You have a strong drive for results, and you help make others better. You want to work in a company where you are valued, the work you do has tangible impact, and there is opportunity for continued career advancement and growth.
  • The focus will always be on being Proactive, Responsive, and Preventative. Security focused mindset is fundamental, key, and critical. Becoming an Subject Matter Expert (SME) in Illumio host-based firewall segmentation. Responsible for working with application managers, helping them analyse and understand their network (application) traffic to build policies and rules for host-based firewall segmentation.
  • Cross train and be part of a cross team responsible for production support of other security platforms, some of which are system hardening validation/drift (Tripwire) and reporting, database security reporting (Guardium), malware detection (Symantec). Triage/remediation of various security and monitoring agents via automation and via manual intervention.
  • Responsible for daily requests, incident management, and responding to security incidents in a production environment. Identify and manage special projects requiring thoughtful analysis and strategic thinking. Ability to work independently, taking the initiative when required. Collaborate with internal security and production support teams. Be an escalation point for security agent and platform troubleshooting.

To be successful in this role, we're seeking the following:
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.
  • Experience with Illumio host based micro-segmentation solution such as Illumio.Strong networking knowledge and experience in traffic analysis using tools such as Wireshark. Experience setting up, configuring, policy creation, and troubleshooting firewalls such as Palo Alto, Cisco, Windows Packet Filtering, and IP Tables.Solid foundation in data structures and algorithms, operating systems, networking concepts, and debugging skills.
  • Well versed in scripting languages such as PowerShell, Python and BASH. Understand application tiering architecture (web, application, database), communication patterns and application connectivity. Experience using log aggregation platforms such as Splunk.Experience with BladeLogic and Ansible is a plus, or any other software package distribution tool.Experience with virtualization technologies such as VMWare, Hyper-V.Experience with cloud platforms such as Azure and/or AWS.Experience in data analysis to identify opportunities and solutions to complex problems.Experience with backup technologies including cloud-based backups.
  • System forensics/investigation skills, including analyzing system artifacts (file system, memory, running processes, network connections, logs).Possesses strong time-management skills, excellent analytical and problem-solving skills to prioritize multiple tasks, and work with end users to meet deadlines.Results-oriented, self-motivated, energetic, professional, reliable and a team player.
  • Excellent documentation skills in tools such as Confluence and MS Word.The ability to cross-functionally lead and manage the response to high priority, high visibility operational security issues.Able to work in a 24x7x365 operations environment, as much work will be done after business hours and on weekends. Strong Verbal & written communication skills.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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