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Senior Product Manager, Branches & Telesales - Wealth & Personal Banking

Singapore, Singapore
Closing date
May 29, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking a high calibre professional to join our team as a Senior Product Manager, Branches and Telesales.

Principal Responsibilities
  • Overall: Develop and execute business strategies that will drive market share growth and improvement in profitability for Asia cards business
  • Role Specific: Develop and achieve the targets on the number of cards and loans acquisition across Contact centres and branches
  • Integrated Management: Be the Asia cards central point for all acquisition activities through contact centres and in-country branches. Coordinate and integrate activities across internal functions and markets for Asia cards with the goal of achieving Asia cards goals
  • Sales Management: Develop detailed sales management reporting and analysis. Drive improvements to sales productivity through analytically driven strategies. Develop deep expertise in lead management, incentive frameworks and customer acquisition
  • Acquisition offer and sales pitch management: Maintain inventory of analytically grounded acquisition offers. Test and learn sales pitch content to drive improvements in sales conversions
  • Budget Management: Manage, forecast, and optimize the acquisition budget for all digital channels for Asia Cards and ensure CPA targets are achieved
  • Process improvement: Coordinate with process improvement team and other appropriate stakeholders to improve the onboarding journeys for owned channels and improve straight through processing (STP) rates and reduce turn-around time (TAT)
  • Credit Risk: Drive improvements in credit performance by partnering with credit risk team and driving a culture of test and learn

  • Consumer financial services industry experience and strong understanding of unsecured asset businesses
  • Strong experience of market leading card capability
  • Experience of leading multi-channel sales programmes
  • Experience of building business through digital channels
  • Experience of operating unsecured lending in Asian market
  • Insights on competitive and innovation landscape in unsecured lending in Asia
  • Retail banking experience, familiarity with large bank environment
  • Experience of data analytics and their application in multi-channel CRM programmes
  • Strategic leadership, analytical and problem-solving skills
  • Entrepreneurial mindset and clear results orientation to transform the business
  • Business judgement and decision-making skills
  • Get it done together mindset and collaboration skills
  • Excellent executive communication skills, customer, and partner relationship skills
  • Solid experience of leading, coaching and developing a high-performance team, and
  • Strong influencing skills navigating in matrixed environments
To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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