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TTS Digital Onboarding Product Manager, SVP - Hybrid

London, United Kingdom
Closing date
May 29, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Are you passionate about developing industry leading products and capabilities? Would you like the exposure of working with some of the biggest companies on the planet who move trillions of dollars around the globe? Do you thrive in the face of technical challenges? If so, read on...


Citi is one of the world's leading global banks serving 90% of the Fortune 500 companies. Our global network spans 90+ markets serving clients in more than 160 countries and jurisdictions. We provide a broad range of financial services and products to our clients to help them meet their biggest opportunities and face the world's toughest challenges.

This specific role sits within our Global Platform and Data Services (PDS) Product Team which is part of our Treasury and Trade Solutions (TTS) function within our Institutional Client Group (ICG).

The Digital Onboarding Product team is responsible for developing & implementing a global digital strategy to support client onboarding across TTS business lines. The strategy includes the transformation of the operating and engagement model through delivery of self-service and digitized capabilities. We work in a cross functional model to facilitate a consistent experience across 90+ countries.

The digitization efforts currently underway aim to provide a simplified and digitized onboarding and bank account management experience to drive increased client satisfaction and reduce cycle times for onboarding requests.

This role will be focused on account opening onboarding experience in TTS, most particularly in this role by partnering on the development of new digital UI capabilities for our New to Bank (NTB) clients.

What Will You Do?

You will sit within the Digital Onboarding global product team, primarily focusing on enhancing the end-to-end Account Opening experience on behalf of Citi's Institutional clients. You will be responsible for leading the team's partnership with Commercial Banking group in the development and delivery of digital account opening capabilities for their clients and for New to Bank (NTB) clients. Your day-to-day responsibilities will include:
  • Lead Onboarding engagement with Commerical Banking business in working to design, implement and rollout the new digital onboarding experience for their clients as well as TTS' New to Bank clients
  • Help define product strategy and roadmap.
  • Execute the Digital Onboarding Strategic Roadmap in a cross functional setting
  • Gather, review, and prioritise product capability requests from external and internal stakeholders.
  • Understand markets and users' experience through client feedback, surveys (Voice of client) and research
  • Create client user journeys and drive application development with Technology partners
  • Manage relationships with cross functional partners in support of the product roadmap, day-to-day management, etc.
  • Clearly define Agile EPICs and prioritise based on product vision and roadmap.
  • Support Product Owners with decomposing Agile EPICs into User Stories.
  • Maintain an active feedback loop with external and internal stakeholders for Onboarding increments
  • Conduct system demos and support our Sales, Client Relationship and Client On-Boarding Teams with collateral and training
  • Understand the competitor landscape and where we are ahead or behind on our product feature set
  • Defining, tracking, and reporting of your product's key performance indicators (KPI's)
  • Own the resolution plan and delivery for any risks related to your product - data quality, regulatory, vulnerability, etc.
  • Communicate program progress, risk and issues to senior management
  • Act as key support for Account Opening Value Stream Team Leader
Who Are We Looking For?

We are looking for someone that will be laser focused on client experience and can drive the onboarding experience forward in terms of innovative thinking, defining industry leading features and capabilities both for our external customers and the internal stakeholders who help support our products. Here are a few of the key attributes we will be looking for as part of the recruitment process:
  • 8-10+ years of relevant experience
  • 5+ years' experience in the digital banking or payments space where you have either been involved in defining product requirements (e.g. product manager) or have in-depth knowledge of this space via working directly with these types of products (e.g. client on-boarding, servicing and support at a bank or a corporate).
  • Excellent communication skills - ability to alter communications approach depending on your audience - level of seniority, technical acumen, internal vs. external, etc.
  • Comfortable to chair senior dialogue in high-pressured environment and manage risk escalation appropriately within the organisation
  • Ability to work and drive cross functional groups of stakeholders, countries, global and regional teams
  • Design thinking- Successfully translate client journeys into business requirements and technical discussions
  • Ability to think through user problems, find solutions that eliminates manual touch points for our clients
  • Evidence-based decision making - ensuring that there is always logic to the decisions you make
  • (Highly preferable) - experience of digitising and automating the client on-boarding journey for a product and introducing them to different geographies
  • (Highly Preferable) - experience in Design Thinking and/or AGILE techniques to define Epics/Features and User Stories
  • (Preferable) - a whizz at being able to tell a story via PowerPoint - visually and succinctly.
What's in it For You?

We'll give you the support you need to quickly get familiar with our products and processes so that you can start to feel like you are contributing to the team within your first few weeks in the job. We get to interface with a great network of talented individuals across multiple functions (Product, Sales, Technology, UX and Operations) and geographies (our products are utilised in over 90 countries globally!) as well as develop Agile Product Manager skills- so this is a role that can open a lot of doors in terms of onwards career opportunities. We are big believers in mobility and pushing people forwards in their careers.

We also provide a lot of flexibility - there is no 'clock-in', 'clock-out' we let people manage their work around their lives and currently have a hybrid approach to office presence (3 days in the office, 2 days where you like). Other key benefits include:
  • Live Well, Stay Healthy - Citi provide programs and services for your physical and mental well-being, including private healthcare.
  • Paid Parental Leave - We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families.
  • Save Well, For Now and Your Future - We empower our employees to manage their financial well-being and help them plan for the future with our pension scheme.
  • Keep Learning - Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge.
  • Be Well, Take Time Off - We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
  • Support Your Community - We offer our employees resources and tools to volunteer in the communicates in which they live and work.
So now that you have read a bit about Citi, the role, what we are looking for and the benefits you will get - if it still sounds good click to apply today! We look forward to hearing from you.

Job Family Group:
Product Management and Development -------------------------------------------------
Job Family:
Product Performance Management ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting

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