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EMEA Operations Specialist (FTC)

Wells Fargo
London, United Kingdom
Closing date
Jun 23, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About this role:

This is a critical team position reporting to the CDF EMEA Operations Senior Manager, responsible for providing accurate and timely Participation certificates to investors, resolving any related queries, and ensuring a seamless onboarding for new investors from an Operations perspective. This role will support the interaction between the outsourced Operations Team based in India, the EMEA Service & Delivery Teams and our local Operations Team based in the UK, ensuring all invoice & cash booking and funding activities across EMEA are undertaking in an accurate and timely manner by our outsourced Team. To meet such performance standards the Operations Specialist will need to work in conjunction with the outsourced Team key point of contacts (Manager, Team Leader and Administrators) to review Key Performance Indicators, workload, outstanding queries and Team Member training needs.

(Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)

In this role, you will:
  • To own the CDF EMEA sub-participations processes (weekly & monthly certificates, internal & external queries) and ensure all processes are fully documented & compliant.
  • Act as main point of contact for Operations as part of any new Investor onboarding, ensuring that all requirements can be met from a system perspective.
  • Ability to perform all invoicing, funding & cash processing activities. Be seen as subject matter expert being able to resolve complex queries.
  • Main point of contact for internal & external audits as well as any internal Business Process Mapping activities.
  • Monitor the outsourced Operations Team by reviewing daily activities, participating in weekly and monthly performance dashboard reviews. Raise concerns, improvement ideas, establish clear actions & follow ups.
  • Identify training and process improvement needs to further enhance the internal and/or external customer experience ensuring accurate & timely processing and query resolution. Escalating internally & cross functionally as and when required.
  • To identify and implement simplification through taking ownership of Operations actions.
  • Ensure Key Performance Indicator reporting is produced to demonstrate control and drive root cause analysis for key process bottlenecks and risks so that innovative process solutions are created and implemented.
  • Project management - Lead small to medium Operations projects by creating relevant project timeline. Engaging and influencing various stakeholders across the organization to ensure timely delivery.
Required Qualifications:
  • Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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