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Lead Service Designer

Employer
Morgan McKinley
Location
London, United Kingdom
Salary
£80k - £85k
Closing date
May 27, 2023

View more

Job Function
Accounting/Audit/Tax
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Job Summary
  • London
  • Permanent
  • JN -042023-1931265
  • May 09, 2023
  • £80k - £85k

Job Description
Morgan Mckinley is recruiting on behalf of a national regulatory body for a lead service designer to join their growing team in the North of England.

Job Description

A national regulatory body is looking to scale up their northern England with a number of Digital and Tech hires to help maintain existing and progress new digital services.

We are looking for a talented Service Designer to join our team based in Leeds. As a regulatory body, we are dedicated to ensuring that our services are compliant and meet the highest standards. We pride ourselves on offering innovative and user-friendly services and we are looking for someone with a unique skillset to help us continue this work.

Key Responsibilities:
  • Designing and implementing new service offerings, and tweaking current services to run more efficiently.
  • Working collaboratively with other teams across the business to ensure service implementation runs smoothly and customer needs are always a top priority.
  • Conducting user research to learn about customers' needs and better understand their behaviours.
  • Creating insightful service prototypes that improve our understanding of customers' needs, behaviours, and pain points.
  • Working closely with the UX team to ensure that the design follows the best practices of user-centred design.
  • Helping to develop the department's knowledge of design principles, methodologies, and tools to drive improvement across the services offered.

Requirements:
  • Relevant experience in service design or product design.
  • Extensive knowledge of Adobe, Figma, and Gov/NHS design tools and other relevant tech stacks.
  • Experience in working collaboratively with internal teams and external stakeholders.
  • Experience in briefing and using research to help inform design decisions.
  • Experience in Storyboarding / blueprinting and prototyping projects from end-to-end.
  • Excellent skill in designing accessible and usable services that meet Government Digital Service standards.
  • Good experience of designing services for B2B and B2C customers would be an essential part of the job.

This position would be well-suited to someone who has worked in a public sector or compliant industry environment.

How to Apply

To hear more about this and other upcoming digital opportunities, please contact Amy Burns at Morgan McKinley with your CV and contact details attached.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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