Head of Client Service and Administration
- Employer
- Morgan Stanley
- Location
- Sydney, Australia
- Salary
- Competitive
- Closing date
- Jul 8, 2023
View more
- Job Function
- Wealth Management
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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About The Company
Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 42 countries the people of Morgan Stanley provide our clients the finest thinking, product, and services to help them achieve even the most challenging goals.
Morgan Stanley Wealth Management provides holistic wealth services to clients investing in global and domestic equities, fixed income, derivatives, and broader wealth management services including financial planning, margin lending and managed fund investments.
Morgan Stanley Wealth Management Australia is a national business with offices located in Sydney, Melbourne, Adelaide, Perth, and Brisbane.
About The Role
The Head of Client Service and Administration is responsible for leading the Business Administration Management, Business Administration Support, Client Servicing, Project Implementation & Process Improvement from an Administrative perspective.
The individual will ensure the adequate and optimal management of the Administration function to ensure client needs are met and a strong risk management culture is embedded to ultimately support the Wealth Management business in meeting its regulatory obligations.
Develop and Execute Strategic Plans
• Develop and execute Administration function strategic plan; undertake regular assessments of the function in relation to the established plan and develop appropriate action plans to address issues identified.
• Collaborate with key functions and stakeholders to support the execution and delivery of key strategic projects or BU strategy.
• Provide input to Chief Operating Officer and Managing Director on BU strategic plans as it relates to the Administration function.
• Strengthen the collaboration and cooperation of key functions (i.e Operations, Technology, BURM, Compliance, Adviser Network) with the Administration function.
• Ensure efficient and consistent processes are embedded
• Safeguard the reputation of Morgan Stanley and protect the Firm from reputational risks. Anticipate and raise issues when a local business's actions are not aligned with the Firm's best interests.
Firm Culture, Risk Management and Governance
• Actively and visibly promote a strong risk management culture and ensure that applicable global standards and local regulatory requirements are adhered to.
• Participate in relevant risk management forums and escalate issues to Chief Operating Officer and the relevant Control Function as appropriate.
• Develop and embed strong management disciplines across the Administration function.
• In collaboration with BURM drive Risk Management capability uplift across all Administration staff.
• Ensure proper disclosure and reporting of all risk matters through relevant platforms and forums.
People Management
Lead the Administration function team and role model positive and inclusive leadership behaviours.
• Promote Morgan Stanley culture and values (e.g., compliance, diversity, financial discipline, meritocracy etc.) and ensure that appropriate local cultures are concurrently developed and respected.
• Advise and give guidance to direct reports and Administration function team members.
• Lead, manage and develop direct reports and Administration function team members.
• Embed a strong operating rhythm to ensure communication is cascaded and strong operational disciplines developed.
• Proactively develop Administration function engagement action plans to address staff engagement and morale.
• Ensure adequate role ready and onboarding processes are established and managed; ensure staff are adequately trained to fulfill their role duties to support client activities and ensure the firm can discharge its obligations.
• Ensure appropriate allocation of staff and resources to meet client needs.
Compliance Responsibilities
• Comply with the ethical standards contained within the Code of Conduct; and
• Adhere to Company policies and procedures, regulatory and legislative requirements.
Qualifications:
Key Competencies/ Skills
Technical/Specialist Skills/Competencies
• Ability to build, lead and manage a team;
• Excellent verbal and written communication skills;
• Leadership skills with a strong interest in coaching and developing staff;
• Strong sense of business acumen to help grow the Firm's business and be knowledgeable about domestic business trends and developments;
• Strong analytical skills, thoughtful; and
• Strategic thought leader;
• Extensive knowledge of Morgan Stanley procedures
• Detail-oriented.
Business/Industry Knowledge/Competencies
• Strong understanding of the financial markets, in particular stockbroking (including Exchange traded equities and options market) and issues involving investment banking and research matters;
• Broad business process and operational understanding; and
• Understanding/knowledge of Australian financial services legislation and the regulatory bodies.
Personal Attributes/Interpersonal Skills
• Ability to build a strong rapport with business unit, control function and business unit leaders;
• Excellent verbal and written communication skills;
• Ability to work closely and co operatively with the business and other support departments;
• Strong skills in data analysis and presentation of information;
• Ability to lead and execute multiple projects
• Ability to prioritise a busy workload.
Qualifications/ Experience Required
• Tertiary qualified or equivalent in a relevant business discipline.
• In depth, broad and relevant working experience in the financial services industry.
• Strong experience in managing teams; and
• Relevant experience in Operations, Front Office Administrative, Broking or Client Servicing (combination of these highly desirable)
• Change Management (desirable but not required)
Key Business Relationships
Internal
• Country CEO, COO and Wealth Management Executive team members, State Managers, Compliance and BURM
External
• Clients
• External Audit teams
• Regulators
Equal Opportunity Statement
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce.
Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 42 countries the people of Morgan Stanley provide our clients the finest thinking, product, and services to help them achieve even the most challenging goals.
Morgan Stanley Wealth Management provides holistic wealth services to clients investing in global and domestic equities, fixed income, derivatives, and broader wealth management services including financial planning, margin lending and managed fund investments.
Morgan Stanley Wealth Management Australia is a national business with offices located in Sydney, Melbourne, Adelaide, Perth, and Brisbane.
About The Role
The Head of Client Service and Administration is responsible for leading the Business Administration Management, Business Administration Support, Client Servicing, Project Implementation & Process Improvement from an Administrative perspective.
The individual will ensure the adequate and optimal management of the Administration function to ensure client needs are met and a strong risk management culture is embedded to ultimately support the Wealth Management business in meeting its regulatory obligations.
Develop and Execute Strategic Plans
• Develop and execute Administration function strategic plan; undertake regular assessments of the function in relation to the established plan and develop appropriate action plans to address issues identified.
• Collaborate with key functions and stakeholders to support the execution and delivery of key strategic projects or BU strategy.
• Provide input to Chief Operating Officer and Managing Director on BU strategic plans as it relates to the Administration function.
• Strengthen the collaboration and cooperation of key functions (i.e Operations, Technology, BURM, Compliance, Adviser Network) with the Administration function.
• Ensure efficient and consistent processes are embedded
• Safeguard the reputation of Morgan Stanley and protect the Firm from reputational risks. Anticipate and raise issues when a local business's actions are not aligned with the Firm's best interests.
Firm Culture, Risk Management and Governance
• Actively and visibly promote a strong risk management culture and ensure that applicable global standards and local regulatory requirements are adhered to.
• Participate in relevant risk management forums and escalate issues to Chief Operating Officer and the relevant Control Function as appropriate.
• Develop and embed strong management disciplines across the Administration function.
• In collaboration with BURM drive Risk Management capability uplift across all Administration staff.
• Ensure proper disclosure and reporting of all risk matters through relevant platforms and forums.
People Management
Lead the Administration function team and role model positive and inclusive leadership behaviours.
• Promote Morgan Stanley culture and values (e.g., compliance, diversity, financial discipline, meritocracy etc.) and ensure that appropriate local cultures are concurrently developed and respected.
• Advise and give guidance to direct reports and Administration function team members.
• Lead, manage and develop direct reports and Administration function team members.
• Embed a strong operating rhythm to ensure communication is cascaded and strong operational disciplines developed.
• Proactively develop Administration function engagement action plans to address staff engagement and morale.
• Ensure adequate role ready and onboarding processes are established and managed; ensure staff are adequately trained to fulfill their role duties to support client activities and ensure the firm can discharge its obligations.
• Ensure appropriate allocation of staff and resources to meet client needs.
Compliance Responsibilities
• Comply with the ethical standards contained within the Code of Conduct; and
• Adhere to Company policies and procedures, regulatory and legislative requirements.
Qualifications:
Key Competencies/ Skills
Technical/Specialist Skills/Competencies
• Ability to build, lead and manage a team;
• Excellent verbal and written communication skills;
• Leadership skills with a strong interest in coaching and developing staff;
• Strong sense of business acumen to help grow the Firm's business and be knowledgeable about domestic business trends and developments;
• Strong analytical skills, thoughtful; and
• Strategic thought leader;
• Extensive knowledge of Morgan Stanley procedures
• Detail-oriented.
Business/Industry Knowledge/Competencies
• Strong understanding of the financial markets, in particular stockbroking (including Exchange traded equities and options market) and issues involving investment banking and research matters;
• Broad business process and operational understanding; and
• Understanding/knowledge of Australian financial services legislation and the regulatory bodies.
Personal Attributes/Interpersonal Skills
• Ability to build a strong rapport with business unit, control function and business unit leaders;
• Excellent verbal and written communication skills;
• Ability to work closely and co operatively with the business and other support departments;
• Strong skills in data analysis and presentation of information;
• Ability to lead and execute multiple projects
• Ability to prioritise a busy workload.
Qualifications/ Experience Required
• Tertiary qualified or equivalent in a relevant business discipline.
• In depth, broad and relevant working experience in the financial services industry.
• Strong experience in managing teams; and
• Relevant experience in Operations, Front Office Administrative, Broking or Client Servicing (combination of these highly desirable)
• Change Management (desirable but not required)
Key Business Relationships
Internal
• Country CEO, COO and Wealth Management Executive team members, State Managers, Compliance and BURM
External
• Clients
• External Audit teams
• Regulators
Equal Opportunity Statement
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce.
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