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Manager, Operational Management - Hang Seng Bank (HK)

Employer
Hang Seng Bank Limited
Location
Hong Kong, Hong Kong
Salary
Competitive
Closing date
Jun 3, 2023

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Job Function
Portfolio Management: Alternatives
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

HASE Digital Business Services - Corporate Services (CS)
Hang Seng's Corporate Services is a team of professionals managing a portfolio of 2 million sqft in Hong Kong used by thousands of staff to support millions of customers. Whether it is a customer entering our branch for Banking services, or staff collaborating in our office workplace, we are remitted to make their experience a positive one.
Working closely with business partners and external vendors, the team covers a wide range of real estate functions to manage the property lifecycle of Hang Seng's operational and investment real estate portfolio. The team also provides collateral appraisal services to internal business users and asset management services to external customers.
Should you join our Corporate Services function, you will be working with a highly talented, motivated and experienced team in an enjoyable and dynamic environment, where you will have opportunities to excel and develop yourself professionally as well as contribute to the success of the organisation.
We are currently seeking a high caliber professional to join our department as Manager, Operational Management
Principal responsibilities
  • Oversee CS Risk, Control and Governance matters; lead process improvement programmes to improve processes' effectiveness and efficiency
  • Ensure CS operations and processes are in compliance to Global/Local polices and regulatory requirements; lead and work closely and proactively with CS functional teams and internal/external counterparties (e.g. 2LoD, internal/external auditors, etc.) in policies' enforcement
  • Conduct risk assessments and internal control monitoring/reviews; ensure new or revision of policies being cascaded and enforced to CS operations. Conduct audits / ad hoc drills to testify / challenge current processes and procedures to refresh understanding of operational risk exposure over the fast changing business environment
  • Represent CS as BIRO (Business Information Risk Officer) to support Information security related assessments/queries
  • Represent CS as BCM (Business Continuity Management) coordinator to ensure business continuity plans and arrangements are in place to respond to service disruption situations
  • Lead CS operational units to run process improvement programmes to:
    • Manage self-identify operational issues; track issues and lead process participants to investigate root causes of problem and resolve problem with root causes being addressed hence to fix problem permanently
    • Review operational efficiency; define strategies and apply tactics to improve efficiency via process streamlining, automation, optimization and adoption of innovative technologies
  • Ensure CS service catalogue, process library and department registry being up-to-date
  • Promote and integrate risk and control culture and arise risk management control awareness in CS; facilitate and support 1LoD/2LoD/3LoD review, audit and quality assurance checks
  • Supervise a team to provide a shared pool of resources to deliver administrative and support services for department
Requirements
  • Degree holder in related discipline OR relevant qualifications
  • Minimum of 10 years' working experience in operation risk management and/or corporate real estate industry
  • Strong self-motivation, problem solving and ability to work independently
  • Strong leadership skills to interface with internal/external counterparts; strong supervisory skills to lead teams to manage matters
  • Excellent communication skills to handle internal/external counterparts; experience in managing audit will be a bonus
  • Strong sense of ownership and possession of service orientation mindset to manage outcome and results
  • Knowledge in Risk and Control Management Framework of a financial institute, BIRO and BCM related experience will be an advantage
  • Proficiency in both English and Chinese; fluency in Putonghua
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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