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Head Trade Lending Service Management

Manchester, United Kingdom
Closing date
Jun 7, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
As a Barclays Head of Trade Lending Service Management, you will be working within Wholesale Lending Transaction Cycle, which is part Operations supporting Corporate & Investment Clients across the lending life cycle including. Within this role, you will work across Operational and Business teams where you will drive performance delivery for the Lending portfolio whilst providing a range of high-quality analysis & support.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances.
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Acting as key point of contact for Lending service performance ensuring accurate capacity and demand forecasts are provided to support key performance and risk reporting
• Defining and delivering a value added service improvement plan to ensure delivery of 'best in class' service to stakeholders, setting challenging but achievable targets
• Driving performance reviews with Lending teams and TWC Business to ensure visibility of service performance, providing a forum for the escalation of any issues
• Ensuring financial and operational performance objectives are met by driving automation/productivity/efficiency and people/career development programs
• Maintaining excellent relationships within CIB Ops and wider TWC business partners and internal/external stakeholders
• Managing a team to deliver performance and cultivating an environment which encourages employee engagement, teamwork, collaboration, and communication
• Managing the control environment effectively by the governance of Risk, Control and Performance Indicators and maintaining fully tested controls & business continuity plans
• Leading a culture of optimisation and sustainability by enhancing the E2E customer journey and improving efficiency

What we're looking for:
• Demonstratable Lending experience working within a similar role
• Project and Change management experience with application of continuous improvement best practices
• Intelligent risk taker - someone who challenges the status quo and seeks best-in-class business and client focused outcomes with a keen focus on problem solving
• Understanding of legislation (including the Data Protection Act, Consumer credit, Companies Act, Insolvency Act, Financial Services Act, Money Laundering and KYC

Skills that will help you in the role
• Familiarity with internal IT systems across the Lending ecosystem including Siebel, Zeus, LISTT, GCIS, LoanConX, Intellimatch, Delphi, INFoRM, Fullserve, GPT, ACBS and Loan IQ
• Good Presentation skills: written and verbal, effective in concisely presenting information and concepts for consideration by Senior VP, Director and Managing Director level audience

Where will you be working?'
Based in our Manchester office, which is in the heart of the city centre. Offering a modern working environment, with restaurants, bars and gyms just a stone's throw away from the office.

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