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Change Delivery Manager

Standard Chartered Bank
London, United Kingdom
Closing date
Jun 3, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Role Responsibilities:
  • This 12- month fixed-term opportunity will deliver continual improvement opportunities for the Europe Consumer, Private and Business Banking (CPBB) business.
  • Primarily acting as a champion of change the successful applicant will identify, deliver, and provide business communications in relation to changes that the support the wider goals and objectives of the business in achieving its regulatory, efficiency, productivity goals.
  • The continual improvement of any business is critical to the success of achieving its objectives, the responsibilities of this role are:
  • Partner with business to identify and deliver change opportunities which are impactful and aligned to the wider business agenda.
  • Deliver changes that are well managed in line with core change delivery/project principles.
  • Ensure effective wider communication of change portfolio, benefits, and timelines.
  • Deliver tangible changes to business processes that support the simpler, better, and faster aim.
  • Champion change delivery across the business and promote the A3 agenda to ensure continual and compounded change is delivered across all members of the business.
  • Prioritise effectively to ensure stakeholders expectations are managed and change portfolio remains optimal.
  • Using analytical skills to baseline, forecast benefit and provide insight to stakeholders to ensure changes are impactful and effective.
  • Maintain a sound understanding of the business strategy and how change delivery can provide the enablement for delivery of the strategy.
  • Partner with the business to ensure that Change Delivery is assisting strategic delivery where required.
  • As an enabler for the business, find new ways of operating which enable the business to achieve its wider goals.
  • Communication to the business of delivery of changes which celebrate successes of change with the business creating a positivity and engagement in change.
  • Review, identify opportunity and delivery process change that reduces touch-points, removes re-work and improves the overall efficiency of processes.
  • Deliver process change which improves client and user experience.
  • Communicate with key process stakeholders to gain buy-in to support changes, ensuring all documentation and approvals are in place to support the change.
  • Use analytical skills and workshops to zero-based design processes where appropriate, start with a blank slate and challenge old ways of working for potential opportunities to improve end-to-end processes.
People and Talent
  • Support, coach and develop a culture of continual change across the business through promoting A3s, partnering with "change agents" and promoting a wider passion for change.
Risk Management
  • Ensure documentation is maintained and kept up to date when changes are delivered.
  • Ensure risk and control stakeholders are engaged with changes being delivered and are providing approvals and endorsement where required.
  • Maintain effective change delivery through ensuring that there is always a communication plan (includes working groups and other regular communications) and changes are managed against core change principles.
Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the change agenda to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders:
  • Europe CPBB Process Owners
  • Europe CPBB Risk Owners
  • Process Subject Matter Experts
Role Specific Competencies:
  • Customer Focus
  • Managing Change
  • Analytical Thinking
  • Problem Solving
About Standard Chartered:
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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