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Citi Global Wealth (CGW) Chief Administrative Office: Risk & Controls - Issue Management and Quality

Singapore, Singapore
Closing date
Jul 1, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Brief Description of the Organization and Role:

Citi Global Wealth (CGW) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi's industry leading capabilities to support the goal of CGW, which is to be the leading wealth management provider globally. As we embark on this journey, it is imperative to have a strong Risk & Control framework, supporting this goal through an independent but integral Internal Control organization.

This role is responsible for the end-to-end management of issues for CGW Asia, including project managing, monitoring, tracking and actionable reporting of issues.

This role will ultimately report to the Head of CGW Business Risk & Controls and will matrix report into the Head of Risk and Controls - CGW Asia.

  • Drive proactive and timely identification, management, and oversight of issues across Citi Global Wealth - Asia in line with firm requirements. This will include identifying thematic root causes underlying issues and facilitating the effective remediation of control gaps.
  • Responsible for completing data quality reviews on key Issue attributes and CAPs.
  • Manage a team of issue managers, stepping in to resolve roadblocks and facilitate solutioning with senior stakeholders.
  • Design and implement issue management reporting for Citi Global Wealth Asia to identify trends, emerging risks, and actionable items in the risk and controls environment.
  • Collaborate with Personal Banking Wealth Management (PBWM) colleagues to identify and adopt best practices for issue management.
  • Liaise within the organization to ensure connectivity with enterprise-wide issue management efforts to enhance Citi's safety and soundness.
  • Development of strong relationships with key stakeholders.
  • Focus on continuous control improvements across all areas to ensure continued improvement of the control framework in an efficient, cost effective, streamlined, and value-add manner.
  • 10+ years of experience, of which 5+ years of Financial Services and analytical / control work experience
  • Strategic thinker with strong analytical skills (a must) and the ability to translate complex concepts in a concise manner
  • Openness to challenge and continuously challenging the status quo
  • Demonstrated leader capable of driving change
  • Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment
  • Self-motivated, highly adaptive, and able to work well under high stress
  • Excellent oral and written communication skills
  • Bachelor's degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; extensive experience in area of focus; previous experience managing a diverse staff
  • Advanced degree (e.g., JD, MBA) and certifications (CFA, FRM) preferred

Job Family Group:
Compliance and Control

Job Family:
Business Control

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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