DeskSide Support Engineer, Analyst

Budapest, Hungary
Jun 04, 2023
Jun 10, 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

About this role

BlackRock is one of the world's pre-eminent asset management firms and an outstanding provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world! BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches sought at improving outperformance to highly efficient indexing strategies crafted to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs!

Technology & Operations

BlackRock is looking for a full time TSL2 Engineer based in Budapest to join our EMEA support team. Reporting into a team lead, the individual will be responsible for technology support for the EMEA region while providing onsite support and focus to the Budapest office. The regional support team strives to provide outstanding levels of service to our clients, ensuring they have the technology and support required to achieve their business objectives. Excellent communication skills are essential for this role. The individual will need to keep our clients engaged on technology projects, policies and standards while collaborating with the technology management and infrastructure teams.

Team Overview
  • Represent the global technology organisation in our Budapest office, ensuring the business are kept informed of technology initiatives as well as corporate technology policies and standards
  • Support widely used hardware (PCs, Laptops, Mobile devices) and software products (MS Windows, MS Office) as well as in-house applications, Market Data and local third party applications
  • Escalate issues affecting business operations, whilst maintaining overall responsibility for the problem or activity
  • Be willing to provide assistance with any other elements of IT support when required
  • Assist the team with project delivery tasks as and when the need arises
  • Provide VIP support when necessary for local execs or visitors
  • Respond to Service Desk generated tickets within defined timescales
Role Responsibility
  • Promptly investigate and resolve Incident tickets across the region and provide hands on support for the local Budapest office.
  • Provide proactive swift and professional end user IT support
  • Collaborate with other support groups across global locations to help troubleshoot user issues
  • Manage tasks/projects allocated to you within the given time scales, seeking advice where necessary
  • Perform HW setup/replace/disposal (incl. PC builds, memory/video cards replacement, etc.) and ensure documentation and inventory is accurate
  • Complete user moves and new joiner installations in the office
  • Maintain asset inventory and stock controls
  • Assist with wider infrastructure teams - providing local technical assistance
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware or software in order to deliver required desktop service levels
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and end user KBAs as required
  • Meet or exceed expected customer service levels
  • Carry out Life Cycle Management duties to keep technology up-to-date with latest hardware and software
  • Provide regional office support across the EMEA region
  • Outstanding communication skills in written and verbal form
  • Thorough knowledge of enterprise technology platforms, from the desktop through to back-end infrastructure
  • Proven track record in delivering superior customer service in a corporate environment
  • At least 2 years of full-time work experience in Information Technology

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week; some business groups may require more time in the office due to their roles and responsibilities. Beginning in September, all employees will shift to at least 4 days in the office per week, with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit | | Instagram: @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
  • You need to sign in to save