Cash Service Manager, Group Transaction Banking - Implementation & Client Services

OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

Roles and Responsibilities:

• Manage a portfolio of top revenue customers to maintain strong relationship, provide premium servicing to retain and grow the portfolio with revenue targets.
• Work with cross-functional teams to deliver optimal solutions. Stakeholders include: Clients, Sales, Implementation, RMs, Product, Channels, IT, BBSCS, Account Services, Payment Ops.
• Provide advisory to customers on best practices for greater cash management effectiveness.
• Identify cross-sell opportunities.
• Drive initiatives to reduce cost to serve.
• Lead / contribute to Service Transformation Projects.
• Serve as escalation point for complex client issues.
• Implement cash management solutions for top-tiered clients, identified through cross selling.
• Participate and support customer campaigns/events.

Reporting to: Team Lead, Client Services.

Qualifications
Requirements:

• Minimum 5 years in customer fronting experience with external customers in the areas of cash management and/or trade finance, and at least 8 years of working experience preferably in the banking industry.
• Conversant in internet security technologies, delivery channels (internet banking, API, H2H, SWIFT/Score) and cash & trade processing systems.
• Experience and/or knowledge in ERP packages (SAP, Oracle) is desirable.
• Keen customer focus with an eye for details.
• Thorough, detailed with excellent follow-through.
• Mature, diligent, outcomes-driven, self-starter, all-round team-player.
• Strong presentation and good interpersonal skills.
• Ability to work under pressure, managing multiple projects with conflicting priorities.
• Able to communicate fluently in English and Chinese.
• Previous experience as Implementation Manager is useful.

At OCBC, we recognise your drive, passion and talent. We will bring out the best in you and empower you to excel. Fulfil your life goals and career ambitions with us.
*We regret that only shortlisted Candidates will be notified.