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Director, Operational Excellence, Regional Lead

Employer
Standard Chartered Bank
Location
Sydney, Australia
Salary
Competitive
Closing date
Apr 19, 2023

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Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Role Responsibilities
A Bank with a soul
  • We are a global bank which is big enough to be relevant to the world's most sophisticated corporations but small enough to be local, nimble and innovate. We tap into our DNA as a global trade bank, committing to the dynamic market where we have operated for over 150 years. We link these markets with each other, as well as to Europe and the Americas, to help our corporate and institutional clients manage their global investing and financing needs. In addition, we use our deep knowledge in local markets to help our customers and clients grow, invest and protect their wealth.
  • We believe that every one of our colleagues plays a tangible role in delivering our purpose and we all feel strongly about living our valued behaviours and our brand promise - Here for good. Our unrivalled network and unique culture make this organisation special and creates opportunities for unparalleled career and development experiences. The success of the Bank hinges on how we harness our unique strengths, create an inclusive and flexible environment, and where our people feel empowered to use the freedom and accountability that we give them to go above and beyond for our customers.
What is the Opportunity?
  • We are seeking a talented and passionate, senior individual to join Standard Chartered as a Director, Operational Excellence Ways of Working - Regional Lead in the Group Transformation Office.
  • The Group Transformation Office drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Transformation, Chief Transformation, Technology and Operations Officer and TTO MT. The office also collaborates closely with other senior business and functional leaders in the bank to build and drive the bank-wide transformation.
What will you do?
Operational Excellence Ways of Working (OE WOW) is an integral part of Group Transformation Office and this role provides thought leadership and steer to Bank-wide Operational Excellence efforts in close partnership with senior management. The role requires driving holistic change by coaching and empowering people through multiple levers including process reengineering, structural changes, digitisation, policy streamlining, targets and tracking, training and accountability.
  • The Director, Operational Excellence Ways of Working - Regional Lead is a regional role based in an Asia-Pacific location (e.g., Singapore, Hong Kong or Sydney). This role requires excellent understanding of process management practices across multiple business lines & functions and proficiency in process improvement methodologies with strong stakeholder engagement skills. While a regional role with focus on the geographies in scope, the position will require strong contribution to the global OE WOW agenda; and outstanding collaboration with stakeholders within and beyond OE WOW in driving the bank's transformation and process simplification initiatives. The person in the role must work with senior business leaders and is:
  • Accountable and responsible for the execution of Operational Excellence Ways of Working (OE WOW) priorities across the bank.
  • Accountable for various OE WOW initiatives across the bank, including OE framework development and launch, execution of process improvement programs, launch of process management / WOW practices and benefits realisation (incl. productivity gains and financial / non-financial benefits).
  • Accountable for identifying process optimization opportunities in the region and aligning priorities with regional / local stakeholders.
  • Leading the operational alignment of regional / local initiatives with the global OE WOW agenda; accountable for regional / local roadmap planning and execution.
  • Leading process improvement programs in the region (regional and local level), from set-up to implementation; providing senior on-the-ground process management and improvement expertise.
  • Accountable for the outcomes of process improvement programs in the region, including key process / customer journey performance metrics.
  • Building, developing and maintaining the relationship with all stakeholders in the region (from senior management to staff on the ground); ensuring strong collaboration towards achieving bank-wide transformation and OE WOW objectives while supporting stakeholders meet local priorities and targets.
  • Supporting the development and maintenance of standards and guidelines in the region (regional and local level) in line with the OE WOW frameworks (e.g., process universe, process governance and roles, definition and usage of e2e process KPIs, target setting and benefit tracking).
  • Supporting the roll-out of global OE WOW process tooling in the region, from onboarding to sustainable usage.
  • Sharing learnings from regional / local process improvement programs and providing inputs to global design of target modular processes and customer journeys; co-accountable for global process outputs, ensuring global process designs are feasible to implement and fit-for-purpose in the region and its countries.
  • Responsible for developing capabilities and skills of regional / local business owners, process owners, process participants and 2nd and 3rd LOD in the practice of process management and improvements, supporting capability development for using effectively global process tooling.
  • Responsible for identifying available process expertise in the region and countries and mapping the gaps to required skills and capacity to run process improvement programs, working with regional / local stakeholders to address the gaps.
  • Supporting the recruitment, training and development of process experts in the region and countries, responsible for mentoring the talent pool.
  • Developing and leading the execution of OE WOW initiatives and measures to ensure long-term impact and sustainability of the process practice in the region, supporting the build of a process culture in regional entities.
Strategy
  • Contribute to formulation of Bank's OE WOW strategy, ensuring alignment with strategic business outcomes.
  • Establish a portfolio of initiatives to achieve target outcomes including driving broad bank-wide cultural transformation.
  • Drive growth and branding of OE WOW in the bank, help embed bank wide culture of sustainable continuous improvement.
Business
  • Support operational efficiency, process optimization and client journey initiatives to help business stakeholders achieve scorecard outcomes.
  • Establish and maintain a highly engaged working relationship with shared accountability with global and local business and functional lines.
  • Support the establishment of ownership of initiatives and outcomes among business leaders.
  • Support developing process culture and mindset across the bank.
Processes
  • Identify process priorities and design, prepare and execute process improvement programs across the bank (geographies, business lines and functions).
  • Design and support transformation initiatives in SCB ensuring compliance with process / customer journey frameworks and ways of working.
  • Own and execute OE processes, e.g., process management framework and taxonomy implementation; process improvement program execution compliance, impact and benefit tracking.
Risk Management
  • Ensure that OE proposed changes/reengineering do not compromise existing risks and controls and where required strengthen them.
  • Ensure process redesign/reengineering simplifies redundant, duplicate and unnecessary controls without value-added to effective risk management.
  • Engage process and risk control owners upfront in design of process changes. Have oversight, direct tracking and monitoring of process improvement programs, and their impact on risk and control frameworks.
Governance
  • Oversee delivery of OE portfolio of initiatives with accountability for delivering agreed outcomes.
  • Guide business / process owners and their teams in becoming self-sustaining in new process/ work environments.
  • Have awareness and solid understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
People and Talent
  • Champion and act as a role model of the Group's values and culture. Lead through example and build the appropriate culture and values. Work in collaboration with HR. Work in collaboration with risk and control partners.
  • Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
  • Ensure assigned OE capacity is reviewed to enable delivery of client outcomes.
  • Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
  • Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
  • Provide feedback on transformation leaders to their people leaders, as part of performance reviews.
Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Regional Management Team
  • TTO Regional Management (e.g., COOs, CTOs, CIOs)
  • CCIB / CPBB regional leaders; regional leaders of functions
  • Regional Business Heads
  • Regional Function Heads
  • Global Transformation Office; Regional Transformation offices
  • Regional / Local Process owners
  • Regional / Local Business / P&L owners
  • Regional / local process stakeholders / participants in process improvement programs
  • Regional functional Partners including Risk, CFCC, HR, Finance, Legal, GIA
Our Ideal Candidate
What do you need to succeed?
  • 10+ years of leadership experience with process management and improvements, in both a global 'centre of excellence' and regional design and execution role
  • Proven ability to prioritise issues within a large, rapidly changing environment and manage a wide variety / high volume of tasks while maintaining quality delivery
  • Outstanding relationship building and management. Ability to engage stakeholders at different levels of seniority and create followership.
  • Experience with a formal process improvement methodology (Lean, Six-Sigma, Human Centrix Design) - Black Belt / Master Black Belt Certification desirable.
  • Strong influencing and communication skills - oral, written and presentation. Proven success in communicating process terminology in a simple way
  • Ability to perform the role of 'Change/ Transformation Leader'.
  • Understands the operational environment, processes and controls needed to execute requirements. Handles sensitive matters with discretion and confidentiality.
  • A results-driven professional. Proven track record of achieving bottom-line results from process improvements. Takes ownership to deliver, with a high level of flexibility and a preparedness to 'roll up his/her sleeves' to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.
  • A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources.
  • A proven ability to work independently, solve problems and make balanced judgments / decisions.
  • Demonstrates ability to work with limited direction and multi-task without loss of quality.
  • Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner.
  • Demonstrates understanding of and commitment to the Group's core values.
  • Banking experience a plus, not a must.
  • Business Communication
Role Specific Technical Competencies
  • Business Acumen
  • Emerging Technologies
  • Understanding Customer Needs
  • Innovation
  • Organisational Change Management
  • Digital Transformation
  • Manage Projects
  • Manage Change
  • Regulatory Environment - Financial Services

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