Senior Manager for Exchange Messaging

The Senior Manager for Exchange Messaging will be responsible for managing our company's messaging infrastructure, including planning, design, implementation, maintenance, and operations of Microsoft Exchange Online; email gateways; and on premises messaging environments.

The successful candidate will manage our global Messaging team, collaborating and partnering with peers and IT professionals to ensure that our messaging environment is running smoothly and efficiently.

If you are an experienced IT professional with a strong background in Exchange and messaging infrastructure management and are looking for an exciting opportunity to lead a team of professionals in a global organization, we encourage you to apply for this position.

Responsibilities

• Participate in the change management process to approve technology and service changes; ensure balance between business need and impact/risk. Establish technology/service goals and reporting needs. Participate in transition of technology and services into production support. Develop and/or oversee development of call scripts, monitoring procedures and break/fix documentation. Collaborate on system health evaluations to address performance issues and establish action plans (internal and/or vendor).
• Provide oversight and leadership to technology operations team(s) (including employees and contract personnel/vendor partners and their resources). Delegate work to ensure effective execution of team/function deliverables. Ensure knowledge transfer and cross-training of team(s) to effectively support the business. Develop and maintain a high-performing team(s) through effective hiring, vendor partner management, coaching and performance management. Champion policies and standards.
• Provide insight into operational requirements and funding conversations. Participate in the budget and project planning process by providing accurate estimates of work, resources required, scope and cost as it relates to area of responsibility. Review vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend.
• Primary contact for assigned function(s)/portfolio(s). Monitor and perform routine performance/service-level audits to ensure optimal utilization. Execute scheduled and unscheduled operational maintenance tasks. Develop processes, work streams and maintenance schedules. Ensure escalation processes in place and utilized. Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment.
• Provide end-to-end oversight of critical incidents. Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets. Liaise with technology teams to develop corrective action or workarounds to resolve incidents. Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other technology teams as required. Ensure compliance with incident management processes and procedures. Provide on-call support.
• Primary day-to-day liaison with suppliers and vendors for assigned portfolio(s) of applications/services. Monitor, review and report on progress against technology goals/needs (metrics and measures). Provide feedback based on execution and delivery of services. Work with vendors, technology and the business to establish and review service level agreements/objectives (SLA/Os). Work in conjunction with vendors to ensure service commitments are maintained.
• Maintain up-to-date skills in relevant technologies. Participate and provide expertise in the selection, implementation and use of tools and best practices. Establish and maintain effective and productive working relationships with business partners, vendor partners and service providers, as well as other teams across technology (e.g. peers in operations, application development). Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business.

Required Qualifications

• 7-10 years of relevant work experience required.
• 4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
• 5-7+ years of broad technical experience with proven expertise in a majority of the following areas: servers, networks, hardware, operating systems (Windows, UNIX), virtualization software, middleware and related base build infrastructure and software.
• 5-7+ years' experience in Exchange Server, Exchange Online, and Office 365
• 4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency.

Preferred Qualifications

• 3+ years of direct people-management experience to include performance management.
• Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
• Strong knowledge of Windows Server, Active Directory, and DNS
• Familiarity with PowerShell scripting
• Excellent analytical, problem-solving, and communication skills
• Excellent problem detection and determination skills in multiple functional infrastructure/application areas.
• Experience working in the financial services industry or other similar, highly regulated environment.
• NOTE: The company does not offer L1 sponsorship for this opportunity.

About Our Company

The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.