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Sales Process Manager - Hang Seng Bank (HK)

Employer
Hang Seng Bank Limited
Location
Hong Kong, Hong Kong
Salary
Competitive
Closing date
Apr 8, 2023

View more

Job Function
Insurance
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Sales Process Manager.

Principal Responsibilities
  • Analyze the current sales process and identify areas of inefficiency or bottleneck
  • Consult with sales leadership and managers to understand key challenges and requirements, including any regulatory compliance needs or system enhancement user requirements
  • Document user requirements and coordinate with IT/ system teams on any sales process system enhancement. Test new system / features and ensure they meet requirements before rollout
  • Map the current sales process and workflow. Redesign the process to remove redundancies, and build in appropriate controls and compliance steps
  • Implement process improvements and new tools to automate repetitive tasks while maintaining compliance
  • Train sales teams on the optimized sales processes. Provide necessary training on compliance requirements and any new systems
  • Continuously monitor and optimize the sales process to keep it efficient and effective, as well as compliant. Adjust as needed based on feedback, data, regulatory changes, and business requirements
  • Stay up-to-date with trends in sales process optimization, compliance best practices, and regulatory changes. Share recommendations with sales leadership on a regular basis
Requirements
  • University graduate in related disciplines or relevant qualifications, or candidate with relevant working experiences
  • Minimum of five years solid banking experience in project management, system implementation or business transformation preferred
  • Knowledge in insurance and retail banking compliance requirement will be an advantage
  • Strong self-motivation and creativity, with excellent project management, communication, problem solving and analytical skills
  • Demonstrated ability to rapidly build relationships with key stakeholders
  • Proficiency in both spoken and written English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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