Senior Premier Growth and Continuum Manager - Wealth and Personal Banking

Job description

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking a high calibre professional to join our team as a Senior Premier Growth and Continuum Manager.

Principal Responsibilities

• The role holder will work across multiple stakeholders to redesign system interactions involving Premier customer to create higher value to deliver against the target of growing the customer base by 1 million
• Deliver accelerated, measurable uplift in customer growth, market share and revenues
• Be responsible to establish a robust upgrades and downgrades framework across the customer continuum
• Grow Premier customer portfolio by working in close collaboration with other customer segments, propositions and global businesses
• Develop and maintain close working relationships with key Group partners especially CLCM, Business Finance, Data & Analytics, Channels and Marketing to drive customer growth
• Become the SME for the Premier Portfolio Optimization Strategy within the group
• Champion a Growth mind-set across the organisation and support the targeted outcomes within the Customer Value Stream to drive the vision and strategy
• Deliver the best possible experience to our customers throughout their lifecycle
• Play a key part in setting the Sales & Service Model within Premier and other propositions
• Engage the premier portfolio by prioritizing digital/mobile experiences driven by the deep 'Voice of Customer' insights and customer co-creation activities, research data, data informed experimentation, design, innovation, and strategic partnerships
• Leverage digital messaging/CLCM capabilities to manage and engage the premier customer base
• Foster and cultivate a digital/mobile first 'future proof' proposition mind-set

Requirements

• The role holder should strong relevant experience within a customer focused, digital propositions environment, with track record on driving growth through portfolio optimisation and internal collaboration
• Experience of identifying and successfully integrating propositional or product nuance and design, in Digital propositions
• The ability to demonstrate you have applied customer segmentation techniques, applied emerging technologies and understood value-based marketing principles
• Solid multi-proposition design and implementation experience across the lifecycle and continuum
• Experience of analysing complex data to identify portfolio optimization strategies
• Exposure and previous experience with multi-cultural and global programme management
• Proven track record in working in multi-function projects, leading agile delivery and waterfall simultaneously
• Proven experience of leading digital product development and/or proposition design is essential
• Subject matter expertise in digitally led customer portfolio management, business model and service design with expert knowledge of how to design and implement customer centric solutions
• Excellent relationship building and senior stakeholder management skills
• Ability to transform creative ideas into practical reality
• Comprehensive knowledge of sales and service processes, channel dynamics and back-office practices
• A deep grasp of global practices and standards in client management are essential

You'll achieve more when you join HSBC.
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.