Customer Service Officer, Investment specialist, contact centre

About Mox
Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox!
The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together.
Why Mox
Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.
Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can't be fun?
Who are we looking for
We are now looking for a passionate individual to join our Contact Centre. You will work directly with the management of the Contact Centre to monitor the performance of the team, and device ways to improve the overall efficiency and effectiveness of the team. Mox is one of the leading virtual banks in HK. You will work with the top notch individuals from the industry, and leverage on our latest technology to deliver the world class services to our customers.

Responsibilities

• Delivers professional customer service through answering investments & eBanking enquires by phone, chats and email for personal customers to achieve committed phone performance pledges.
• Promotes a wide range of financial services to prospect customers.
• Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services.
• Handles customer complaints properly and performs necessary investigation.
• Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly.
• Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities.

Requirements

• A pass in HKCEE including Math's plus Chinese or English, or a holder of HKDSE or above.
• Good verbal communications skills in Cantonese, English and Mandarin.
• Experience in stock trading execution, either within a bank or a securities firm.
• Hold an investment license with the Hong Kong Securities and Investment Institute Paper 1, 7 and 8.
• Ability to provide excellent customer service over the phone and be a good problem solver.
• Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week.