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Associate, Client Billing

Edinburgh, United Kingdom
Closing date
Apr 8, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time

About this role

About BlackRock
BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of March 31, 2022, the firm managed approximately $9.57 trillion in assets on behalf of investors worldwide.
About Client Experience
The CX organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: Onboarding (Contracting, Client & Product Implementation, Due Diligence), CX Operations (COM, Invoicing, Reporting), CX Delivery (Client Experience Management, Whole portfolio Solutions Servicing), and CX Transformation (COO, Projects & Engineering, Analytics, Research). Our vision is to make service so simple it becomes a source of alpha for BlackRock.

Fee Onboarding within Onboarding Delivery-Services is primarily responsible for onboarding portfolios for client invoicing purpose. The team is responsible for ensuring global consistency and efficiency of client invoicing process when onboarding new portfolios, change events and portfolio terminations. The function drives core client invoicing and partners to provide input and implement complex/non-core client invoicing requirements, as needed, to ensure client needs and expectations are met in a timely and accurate way.

As a global leader, BlackRock's principles inform and drive our efforts, including: We operate our business with a fiduciary mentality, focused on putting our client's interest first; We are One BlackRock, working collaboratively, without silos and without turf, to create the best outcomes for our clients, our firm, and the communities where we operate; we are passionate about performance, we are relentless about finding better ways to serve our clients and improve our firm, focusing on continuous innovation to bring the best of BlackRock to our clients; we take emotional ownership in everything we do; and we are committed to a better future.
Role Responsibility
We are looking for an experienced professional who is a self-starter, a problem solver, and dedicated with a strong operational background and people management experience to lead our EMEA team. The team's day-to-day deliverables include 1) Assessing, creating, maintaining and off-boarding client billing information accurately, timely and efficiently in billing systems to support proper revenue recognition and accurate and timely client invoice production; 2) Addressing clients and partners' queries; 3) Facilitating discussions and provide input to establish billing process for customized/complex fee arrangements and implement comprehensive hand-offs to invoice production team.

The successful individual should demonstrate strong leadership, passion, commitment, and the ability to build and lead the team, provide solutions and deliver results for BAU and projects. The individual needs to be an excellent communicator and a good business partner, working collaboratively with partners and the wider team. The individual is expected to take the initiatives to improve our operating model collaborating with internal business and technology partners.
Key Responsibilities Include:
  • Lead the team and drive commitment in BAU and projects to successfully deliver against both individual and team objectives
  • Manage the execution of day-to-day operations and meet targets for team deliverables, proactively planning and managing priorities for BAU and projects, ensuring optimal use of resource, and improving process efficiency.
  • Act as a deep subject matter expert, lead discussions, provide solutions and drive for better outcome, operational excellence and enhanced client experience.
  • Review and ensure quality of team's deliverables, including approving billing set-up as part of our workflow
  • Partner with collaborators such as Onboarding Implementation, Contracting, Client Business and Client Invoice Services, and Finance to deliver One-BlackRock
  • Responsible for process and controls ensuring compliance with policy and procedures, SOX, CASS and other regulatory requirements.
  • Proactively investigate, call out and remediate issues/errors. Identify areas for improvement in processes and technology tools, with a lens on risk management and mitigation.
  • Lead/support projects and initiatives to improve our operating model collaborating with internal business and technology partners
  • Develop the team and grow SMEs and leaders for the team to succeed
Experience Qualifications & Experience
  • Bachelor's degree with preference to MIS, Business, Accounting, Finance, Economics, or related field
  • Keen interest in client service and operational excellence with a preference of 4+ Experience in an operational/accounting role in investment, financial services with focus on delivering quality client service and scalable operational process
  • Proven track record of strong performance with increasing levels of scope and responsibility
  • Proven experience with process improvement and risk management
  • Strong organizational, planning, analytical, problem-solving and critical thinking skills
  • Proven ability to build strong partnerships, deliver and get results
  • Keen attention to detail and ability to effectively multi-task
  • High standards for quality, driving efficiency and accuracy in their work product
  • Desire to work in a high-energy / impact environment with a dedicated commitment to excellence
  • Collaborative, team-oriented, service-minded, solutions-minded
  • Professional, positive demeanor with a strong work ethic and integrity
  • Exceptional written and verbal communication skills
  • Proficiency in Microsoft Office, intermediate to advanced level data analytic skills such as SQL and Excel, a strong interest in and capability for learning new applications and technical skills.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit | | Instagram: @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

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