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Lead Manager, Business Process Improvements/Best Practice

BNY Mellon
Manchester, United Kingdom
Closing date
Apr 1, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking a future team member for the role of Lead Manager, Business Process Improvements/Best Practice to join our OPTISM ( Operations, Payments, Treasury, Issuer Services, Markets) t eam. This role is located in Manchester and it is in a Hybrid model.

In this role, you'll make an impact in the following ways:
  • Control complex analyses and implementation of projects. Design improvement plans that sometimes require collaboration with other functions.
  • Follow all governance standards and provide clear direction and leadership to the Officer team. Ensure teams use of business process improvement standards and methodology.
  • Apply strong analytical and communication skills, work independently under pressure, innovatively problem solves and is able to effectively attain buy-in from clients to drive implementation recommendations forward.
  • Manage and prioritizes team workload and resources. Manage implementation plans. Support functional leadership. Manipulate large, complex data sets to generate actionable recommendations based on data analysis.
  • Manage implementation plans and resources across geographical areas. Serve as an escalation point and handles escalated issues from the team, other departments and the clients. Handle escalation of issues that will significantly impact business improvement implementation.
  • Consistently deliver quality business solutions and anticipates and manages client expectations. Effectively builds relationships with internal teams and clients.
  • Be an effective leader. Understand how own projects and decisions affect other parts of the business. Support and encourage staff through development planning, performance planning, objective setting and performance review.
  • Coach and develop more junior managers. Manage a team and teams successful implementation of moderately sized, complex business process improvements.
To be successful in this role, we're seeking the following:
  • Bachelors degree or the equivalent combination of education and experience is required.
  • 5-7 years of total work experience preferred with at least 0-1 years in management preferred.
  • Experience in Operations, Business Analysis or Technology preferred.
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP's Climate Change 'A List'
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

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