Lead Production Services Application Support

Overview

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Lead Production Services Application Support to join our Production Services Support Technology team. This role is located in Pittsburgh, PA R Lake Mary, FL - HYBRID/REMOTE.

In this role, you'll make an impact in the following ways:

• Act as an SME (Subject Matter Expert) for all incidents, problems and changes related to applications specific to the line of business
• Experience with databases both relational (Oracle)
• Knowledge of Rest APIs
• Prior experience in Java Sprint Boot (micro services) framework.
• Experience in release engineering, configuration management, software development or related discipline.
• Level 2 application support to solve more complex application issues than simple helpdesk tasks
• Prioritize issues coming in as ServiceNow tickets from the users
• Verify that incident tickets are prioritized and routed correctly
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup
• Works on root cause analysis and problem management to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Monitors changes to applications and their operating environment.
• Analyzes any complex issues.
• Prior Experience in working across regions and cross functional teams
• Contributes to incident resolution for high priority incidents.
• Contributes to the achievement of related teams' objectives.
• Strong analytical/troubleshooting ability, technical experience, and motivation to learn to assist experienced IT professionals.
• Technical background includes Windows Client/Server, Linux Server and related technologies.
• Candidate should have some experience with problem management or collaboration tools such as JIRA, Confluence, GIT and Service Now.
• Must have excellent communication and organizational skills and have a production support discipline to support rigorous demands to support business operations including availability off-hours and on weekends.

To be successful in this role, we're seeking the following:

• 8+ JavaOracle support experience at a Financial Firm (preferred)
• Bachelor's Degree in Computer Science/Computer Engineering (based on a BS or MS in CS, or equivalent experience)
• Hands on Java Technologist
• have some experience in process workload automation or some programming or scripting skillset (SQL, Python, Shell or Windows Powershell).
• experience in Spring Batch Framework, Spark, Kafka Streaming Solutions
• Knowledge of Rest APIs
• Prior experience in Sprint Boot (micro services) framework.
• Partner with QA/Ops/Client teams in supporting QA/UAT initiatives
• Knowledge in various branching/merging methodologies and release procedures.
• Experience with continuous integration build engines, such as Jenkins, Cruise Control, etc.
• Experience with IT automation tools such as Ansible, Puppet, Chef, etc.
• Experience with container technology such as Docker
• Exposure to Agile development processes and tools such as Confluence, JIRA, and Kanban.
• Scripting experience (Python, Perl, Bash, batch, etc.) and familiarity with Windows, Linux (RHEL preferred) and Unix.
• Recommends technical solutions on application problems.
• Reviews and develops updates of contingency documentation and processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.
• Should possess a strong understanding of investment management application, functionality and a general knowledge of business data.
• Experience with databases both relational (Oracle, MSSQL) and non-relational (NoSQL, HBase)
• Strong Analytical Skills, Able to comprehend and dissect a problem
• Must have strong deductive reasoning & diagnostic problem-solving skills.
• Self-motivated, fast learner, willing to go outside of comfort zone and learn new things.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors changes to applications and their operating environment. Analyzes any complex issues.Recommends technical solutions on application problems.Reviews and develops updates of contingency documentation and processes.Reviews and analyzes product migrations through all systems environments.May review and execute Change Management scripts.Contributes to incident resolution for high priority incidents.May mentor or provide guidance for junior team members.Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.