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Business Manager, Sales COO

Standard Chartered Bank
London, United Kingdom
Closing date
Mar 24, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Role Responsibilities
  • Global change manager for the FM Sales Efficiency Programme, focusing on streamlining sales booking workflow, expanding E-distribution, and improving client experience through continuous system enhancement and process optimization.
  • Connect Corporate and FI Sales in the West to understand the specific sales efficiency improvement opportunities.
  • Develop and execute a communications plan to engage and inform a wide variety of stakeholders in the West on FM sales & structuring' priorities and focus.
  • Build and manage relationships with key stakeholders in Business, COO, Operations, Technology and other support functions; partner where needed to drive key Sales initiatives ensuring front to back alignment. Identify and resolve any gaps as they arise to ensure that cross-functional initiatives are set up for success.
  • Foster a culture of innovation, continuous improvement, and learning through collaboration with FM sales & functional stakeholders.
  • Focus on process efficiency and client experiences. Connect business with product owners to solve issues strategically and tactically.
  • Maintain close working relationship with appropriate delivery teams from Technology, Operations. Facilitate an open and direct communication of issues, needs, queries, etc. such that these may be solved with common agreed solutions in an efficient, and professional manner.
  • Develop and maintain strong internal relationships across CCIB to bridge silos across all Products and Segments.
Growth Opportunities
  • Analyse and understand the end to end the Trade lifecycle workflow and identify potential process improvements for Pricing, Trade Processing, Operations or Supervision systems.
  • Work with Technology, Macro Product team and other stakeholders to influence the prioritisation and build initiatives which contribute to boost the bank business.
  • Propose potential growth areas in collaboration with CCIB COO, DCDA to incorporate their offerings into the Front-Line systems so that FM Sales can capture business opportunities.
  • Engage constructively and diligently follow up on internal decisions that need to be taken to enable growth initiatives to be executed.
  • Oversight the existing processes for increased consistency and transparency.
  • Standardising all project management disciplines to follow best practice and simplifying where possible to drive simpler, faster, better processes for the bank.
  • Ensure that the governance and compliance framework grow in step with the business functions by routing all new developments through the existing regulations or SCB internal policies.
  • Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.
People and Talent
  • Lead through example and build the appropriate culture and values within the FM Sales COO function and across the wider organisation
  • Actively communicate vision, priorities, and progress to the business to foster engagement, awareness and motivation
  • Contribute to continuous process improvement and sharing best practice.
  • Driving consistency of FM Sales COO service by empowering and enabling staff to challenge for right outcomes.
  • Manage, coach, and develop junior members in the team specifically on project management and stakeholder management.
Regulatory and Business conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Global FM Sales COO
  • FM Sales Management Team
  • FM Sales Team
  • FM Technology
  • FM COO Team
  • FM Macro Product Management
  • Digital Channels & Data Analytics
  • FM Intelligence Unit
  • FM Operations
  • CCIB COO Team
Other Responsibilities
  • Embed Here for Good and Group's brand and values in FM Sales COO team.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
  • Has solid understanding of Financial Markets' products with prior experience in front office / COO / operations roles.
  • Has experience leading high-profile business projects and managing sponsors and stakeholders with competing priorities.
  • Is a strategic thinker with strong business analysis and planning skills; capable of identifying and interpreting a wide range of issues, and a 'big picture' understanding.
  • Has exceptional organisational, problem solving and written / verbal communication skills
  • Is flexible and adaptable; able to work in ambiguous situations.
  • Is resilient and tenacious with a propensity to persevere.
  • Has excellent problem-solving skills and can think creatively about alternative approaches to achieve a result.
  • Must be a highly motivated and energetic team player; able to work collaboratively and motivate others to achieve high standards.
  • Ability to manage confidential/sensitive information discretely.
Role Specific Competencies
  • Risk Management and Internal Controls
  • Risk Management - Market / Liquidity
  • Risk Management - Operational
  • Business - Market Knowledge
  • Business - Products and Processes
  • Business - Financial Analysis and Control
  • Financial - Balance Sheet Management
  • Financial - Yield Curves
  • Information Systems - Applications & PC Skills
  • Information Systems - Data Conversion and Reporting
  • FM - Bank Treasury Management - Asset & Liability Management
  • FM - Economic Analysis & Macroeconomics
  • FM - Technical Analysis
  • FM - Fixed Income Analysis
  • FM - Forwards and Futures - Hedging
  • FM - Products - Foreign Exchange
  • FM - Products - Interest Rates Options - Caps & Floors
  • FM - Products - Interest Rate & Currency Swaps
  • FM - Products - Money Markets
  • FM - Products - Credit Derivatives
  • FM - Products - Structured Notes and Swaps
  • FM - Products - Commodities
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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