Customer Service Manager (Corporate Banking)

Responsibilities:

Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers
Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
Serve as a client advocate to drive internal departments to deliver the best in class services to clients
Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities
Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
Ensure compliance of the Bank's policies, related banking ordinances, and other statutory and regulatory requirements

Requirements:

Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
At least 3 years of solid corporate client service / relationship management experience in banking industry in which 2 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance
Previous experience in management role or multi banking operations functions is an advantage
Excellent interpersonal and communication skills
Excellent analytical and numerical skills
Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage
Good command of both spoken and written Chinese and English. Putonghua is an advantage

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