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Head of Retail Client Service Core Asia

Franklin Templeton Capital Holdings Pte Ltd
Singapore, Singapore
Closing date
Jun 28, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
At Franklin Templeton, everything we do is focused on one thing - delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 9,500 employees working in 34 countries around the world are dedicated to servicing investment solutions for our clients in more than 160 countries. For more than 70 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

We are looking for a Head of Retail Client Service Core Asia to lead and drive our client service team in the region. Based in Singapore or Hong Kong, this position is a member of our Asia Core Retail leadership team.

Our ideal candidate is a strong leader, able to understand the complex needs of our wholesale asset management clients, as well as the operational and regulatory requirements of our business and, consequently, lead the regional team to deliver high-quality client service.

What are the ongoing responsibilities of this position?

Refine and promote client service capabilities
  • Partners with Retail Sales executives and Sales Heads to position Franklin Templeton to win business by increasing the value and quality of our client service capabilities

Lead and motivate teams
  • Leads the team to constantly deliver high-quality service and coaches team members to execute new ways of working to deliver prompt, efficient and superior service to our clients

Cultivate relationships
  • Builds strong relationships with key departments like regional sales and client service, marketing, product management, investment professionals, legal, compliance, operations, information technology, and business stakeholders

Client advocacy and business problem solving
  • Leads and drives continuous improvements and client experience enhancements, including assessing and identifying technology solutions to address changing client and business needs. Stays abreast of technology changes and developments to design and work in partnership with other regions in our organization to evolve our client service technology roadmap

Define and lead change
  • Networks with clients and regional peers to stay abreast of client needs, servicing changes and expectations to maintain a current and future client servicing roadmap, with innovative service solutions to help attract and retain clients

Evolve the organization
  • Partners with sales leaders to craft annual plans that support regional business objectives and fulfill the client service roadmap, balancing client needs with company strategies and goals

What qualifications, skills and experience would help someone to be successful?
  • Bachelor's Degree
  • CFA will be a plus
  • 7-10 years of in-depth Retail/Wholesale business experience as a Leader at a medium to large size financial services company
  • Good understanding of the Asia retail market
  • Experience managing remote teams with diverse skillsets and levels of expertise, as well as sensitivity and understanding of cultural nuances
  • Experience transforming and redesigning client servicing teams and capabilities
  • Strong experience in retail client service, organizational design and people management
  • Excellent communicator and influencer, with the ability to build relationships across all levels, delegate effectively and use strong influencing/negotiation skills
  • Familiarity with Financial Services or Investment Management industry with investment product and vehicle knowledge
  • Executive level complex business problem solving and negotiation skills
  • Able to travel on a regular basis across Asia

What makes Franklin Templeton Investments unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards-the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.

We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.

Franklin Templeton values diversity in its workforce and welcomes employees from different backgrounds, generations, capabilities, cultural identification, sexual orientations, and gender expression, in addition to other attributes that contribute to a truly diverse and inclusive community.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need a workplace arrangement to search for, or apply for, one of our positions please send an email to In your email, please include the arrangement you are requesting and the job title and job number you are applying for. We will review the request and make a best effort to enact the arrangement. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response.

We regret that only short-listed candidates will be notified.

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