Manage and co-ordinate the client On-Boarding, off-boarding and transitional activity of The Firm's pooled funds, Segregated mandates and CLOS
Lead co-ordination of all stakeholders, internal & external through the clients on boarding journey, partnering with various groups across the firm and external parties
Work closely with all key internal stakeholders: Distribution, Product Development, Investment teams, Manco as well as co-ordinate infrastructure teams e.g. Legal, Fund Accounting, Operations, IT, Compliance to manage delivery of the agreed requirements
Manage client communications throughout the onboarding journey with input from Client facing teams where appropriate
Effective communication internally to ensure all stakeholders are aware of progress and are contributing towards the target completion dates
Manage communication and delivery of requirements with external third parties e.g. custodians, administrators, other third parties
Represent the team and department in a professional, collaborative, manner, developing good working relationships with all internal and external parties.
Maintain awareness of internal team processes and controls as well as the changing regulatory environment
Work closely with immediate team to ensure full coverage of each event and ensure knowledge is shared in an environment of constant improvement
Proficiency in Service Now workflow tool for all onboarding, offboarding and transition related events
Build and maintain strong relationships with external service and system providers
Managing key controls for the Know Your Customer (KYC) process in collaboration with internal stakeholders including Compliance
Work with the Director, Onboarding and Transition Management on ad-hoc project as required
Acts with integrity, due skill, care, and diligence in carrying out their role
Skills and Competencies
Has an understanding of fund structures: UCITS, Closed End, Cayman Trusts, Managed account's
Understand legal contracts such as Investment Management Agreements, Guidelines, distribution agreements, operating memorandums, service level agreements and the negotiation requirements
Has excellent written and oral communication skills and the ability to adapt style of communication for the current audience to successfully articulate issues clearly and logically.
Excellent organisation skills showing ability to prioritise workloads and meet hard deadlines
Establishes and maintains good relationships and works effectively and cooperatively with others. Communicates constructively, engages others positively and readily shares information and ideas.
Works in a collegiate fashion sharing information with, and learning from, others within the team to develop and constantly improve the best practices of the team
Ability to act decisively when required and demonstrates self motivated intellectual curiosity
Collaborative and personalised approach to service commitment, delivery and continuous improvement
Displays a positive and energetic attitude, gets involved and proactively seeks out opportunities to find innovative and creative solutions to problems
Sets high standards of performance for self and strives to meet challenging objectives. Acts with integrity and within both the spirit and the letter of The Firm's principles, policies and procedures.
Considers own role within the commercial context and focusses on the client. Respects obligations to internal and external clients and investors and treat clients fairly
Has an understanding of the purpose of legal trading agreements: ISDA, GMRA, Clearing Agreements