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Lead Production Services Application Support Analyst

Employer
BNY Mellon
Location
Lake Mary, USA
Salary
Competitive
Closing date
Feb 22, 2023

View more

Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Overview

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Production Services App Support Analyst to join our Production Services team for Treasury Services business. This role is located in Pittsburgh, PA - HYBRID.

In this role, you'll make an impact in the following ways:

The Application Support Analyst will be responsible for L1 & L2 support for all core investment infrastructure, applications, services, and specialized automation processes with BNYM's Treasury Services Technology group. The individual would need to have multiple skillsets oriented in both production services and Treasury Services payments applications (Immediate payments, real-time payments, FedNow) working towards ensuring application functionality and reliability are aligned with the business's needs. Must be able to work in a medium sized team with other application support, IT developers and business analysts. Must understand corporate monitoring tools as well as incident, problem and change management practices. Maintains and supports moderately complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors changes to applications and their operating environment. Analyzes any complex issues. Recommends technical solutions on application problems. Reviews and develops updates of contingency documentation and processes. Performs periodic tests of disaster recovery processes. Reviews and analyzes product migrations through all systems environments. May review and execute Change Management scripts.

Primary daily duties include:
  • Production Support of applications and infrastructure components to support Treasury Services Immediate Payments platform and Real-time Payments
  • Support payments application demands from multiple lines of business.
  • Support release management using change management methodology.
  • Provide L2 troubleshooting for issues related to IT infrastructure and automated business processes.
  • Incident management, wellness checks and regular application maintenance
  • Participate in weekly team meetings.
  • Work with team members such as BA's, Developers, and DBA's on strategic projects related to process automation and technology infrastructure.
  • Understand standard suite of software used in Treasury services enterprise and be able to provide support to staff.

To be successful in this role, we're seeking the following:
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
  • 5-7 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is required.
  • Candidate should have experience in supporting Payment's systems and/or Immediate Payments in a financial services environment.
  • Should possess a strong understanding of Treasury Services Payments application, functionality and a general knowledge of business data.
  • Strong analytical/troubleshooting ability, technical experience, and motivation to learn to assist experienced IT professionals.
  • Applicant should have strong foundation in computer technologies a degree in a computer related discipline (computer science or computer engineering).
  • Technical background includes Windows Client/Server, Linux Server and related technologies. Candidate should have some experience with problem management or collaboration tools such as JIRA, Confluence, GIT and Service Now.
  • Thorough knowledge of Microsoft stack, SQL Server, Oracle, or other database platforms.
  • Must have some experience in process workload automation or some programming or scripting skillset (SQL, Python, Shell or Windows Powershell).
  • Must have excellent communication and organizational skills and have a production support discipline to support rigorous demands to support 24x7 business operations including availability off-hours and on weekends.
  • Assists in maintaining and supporting applications and their operating environments. Responds to alerts and follows standard procedures and documentation for issue resolution. Monitors applications and respond to incidents.
  • Perform routine health checks and validations after changes or significant incidents. Perform diagnostics and troubleshooting for more complex issues. Escalate to second level application or infrastructure support when necessary.
  • Implement automation for routine tasks. May mentor or provide guidance for junior team members. Contributes to the achievement of related teams' objectives.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Assists in maintaining and supporting applications and their operating environments. Responds to alerts and follows standard procedures and documentation for issue resolution.Monitors applications and respond to incidents.Perform routine health checks and validations after changes or significant incidents.Perform diagnostics and troubleshooting for more complex issues.Escalate to second level application or infrastructure support when necessary.Implement automation for routine tasks.May mentor or provide guidance for junior team members.Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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