Senior Programme Manager - Hang Seng Bank HK

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Wealth and Personal Banking Chief Operating Office (WPB COO)
We are currently seeking a high caliber professional to join our department as Senior Programme Manager under WPB Business Architect & Transformation team.
Principal responsibilities

• Lead a team of Project Managers & business analysts to steer change initiation, design, monitor and drive for the delivery of WPB programmes/ projects till benefits realisation
• Manage WPB business portfolio in terms of IT investment and resources allocation to maximize the business benefit whilst ensuring risk mitigation and regulatory compliance
• Work closely with wide spectrum of stakeholders and partners including business users, operations, IT teams, risk stewards such as legal and compliance and Group/Regional teams of HSBC to enable effective programme and project governance
• Anticipate and identify existing or emerging risks/issues, their dependencies, assess the impacts on the programme delivery schedule and benefit realisation. Take action to mitigate the risks and minimize impacts.
• Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness
• Assist the Head of WPB Business Architect & Transformation to build a team with strong business sense and transformation/consultancy skills
• Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement

Requirements

• University graduate in related disciplines or other relevant qualifications
• Minimum of 8 years' relevant experience in project management
• Broad knowledge and experience of the retail banking business and operations will be an advantage
• Previous experience as a project manager in medium-to-large scale projects and/or PMO will be an advantage
• Agile knowledge and adoption experience
• Keep abreast of market developments and business trends to explore new business opportunities
• Excellent leadership, communication, influencing, planning and organizing skills
• Excellent written communication skills, ability to clearly document the current state and the recommendations
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Proficiency in both spoken and written English and Chinese
• Ability to adopt a growth mindset and proactively identify and bring about change opportunities

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.