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Senior Manager, Impact Measurement, Global Impact (Remote)

Standard Chartered Bank
London, United Kingdom
Closing date
Feb 20, 2023

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Job Function
Marketing and Public Relations
Industry Sector
Finance - General
Employment Type
Full Time
Role Responsibilities
As part of our Here for Good brand promise, and as a signatory to the UN Principles of Responsible Banking (UN PRB), we need to ensure a robust understanding, measurement and management of our social, environmental and economic impacts generated through our business activities, operations and philanthropic community programmes. The Group's Global Impact team is responsible for leading this effort. The Senior Manager, Impact Measurement is part of the Group's Global Impact team and responsible for leading impact measurement of Futuremakers by Standard Chartered and contributing to the Group's impact strategy.
Futuremakers by Standard Chartered is our global initiative to tackle inequality and promote greater economic inclusion for disadvantaged young people in our communities. Our aim is to raise USD75 million (through fundraising and Group matching) between 2019 and 2023 to empower the next generation to learn, earn and grow. From 2019 to 2021, the Group contributed USD64 million to Futuremakers programmes, including for COVID-19 economic recovery, through Group donations and fundraising and reached more than 671,000 young people across 41 markets.
In 2020, the Group developed the Futuremakers theory of change and a comprehensive results measurement framework. The results framework is implemented across the Futuremakers initiative, and its implementation supported by a third-party results monitoring partner. The scale of the Group's ambition for measuring impact has increased, resulting in the requirement for this role.
The role holder should have expertise in best practice in monitoring and evaluation, impact measurement, knowledge of economic and social development issues that impact the Group 's markets and experience working with local and global non-governmental organisations (NGOs) and international organisations focused on sustainable development globally.
Impact strategy:
As part of our effort to align with the UN PRB, we are carrying out impact assessments of the business. These assessments will provide a holistic and robust assessment of our business-wide impacts; inform target setting and underpin the bank-wide impact measurement framework. The role holder will be expected to support and contribute to the evolution of the impact strategy, ensuring alignment with the Futuremakers results framework.
Impact - Futuremakers by Standard Chartered
Demonstrate how the Futuremakers community programme is delivering impact for young people across the Group's markets by:
  • Leading coordination of the monitoring, evaluation and learning (MEL) processes, ensuring continual integration of learnings and best practice, to deliver accurate, timely and meaningful results and drive enhanced impact.
  • Managing the third-party results monitoring partner, ensuring that their expertise is maximised for the benefits of the Group, SCF and Futuremakers participants.
  • Leading and coordinating sharing and adoption of best practice among key internal and external stakeholders through workshops, learning briefs and capacity building initiatives.
  • Collaborating with external partners and colleagues across CABM, including market teams, to develop a series of impact proof-points and publications to demonstrate the Group 's impact at local, regional and global levels.
  • Reporting lessons-learned to the Standard Chartered Foundation including the Programme Steering Committee to ensure future programmes build on best practice and deliver increased impact.
  • Contribute content to the annual report of the Standard Chartered Foundation, the Group's annual report and other external disclosures.
  • Managing the third-party contract including conducting due diligence, risk assessment and ensuring compliance with contract process requirements.
  • Contribute to the development of the Group's global community initiative Futuremakers.
Impact - the Group's Sustainability Aspirations
  • Support the delivery of the Impact measurement framework to track performance and measure the Group's contribution to the UN Sustainable Development Goals in the Group's markets. This framework will meet the requirement of the UN PRB and enable the Group to understand and manage its impacts.
  • Provide advice and quality assurance of locally developed impact measurement reports, ensuring alignment with the Group's Global Impact Strategy.
  • Collaborate with CABM market teams to develop a series of impact proof-points and to ensure that findings from the impact research are integrated into other Group communication and thought leadership channels.
  • Collaborate with the Sustainability Forum, internal business and functional teams across the Group to share lessons-learned and best practice to inform the development of the Group 's Impact strategy.
  • Oversee effective use of and realise the benefits of the Salesforce data management system to facilitate delivery of the Futuremakers MEL process.
  • Drive continued enhancements of the Salesforce data management system and associated processes to optimise and strengthen the Futuremakers MEL process and outputs.
  • Contribute insights on methodologies to CABM Data and Analytics teams to inform approaches to measurement of Impact and the Group's long-term sustainability ambitions - the Stands.
  • Collaborate with colleagues across CABM and Group Global Impact to use insights to refine the programme delivery strategy to achieve greater impact.
  • Support the wider Group Global Impact team as required in managing relationships with the Group 's Sustainability Forum and trustees of the Standard Chartered Foundation to deliver the Group's Global Impact strategy.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Global Head, CABM
  • Global Head, Global Impact
  • Global Head, Global Community Programmes
  • Futuremakers Programme leads, Global Impact Team
  • Director, Finance and Governance
  • Director, Sustainability Disclosures
  • Group and Country business teams and leaders
  • Regional and Local CABM, including Regional and Country Heads of Impact and Engagement
  • Programmes Steering Committee
  • Impact measurement partners
  • Futuremakers NGOs
  • Sector experts and thought leaders
  • Standard Chartered Foundation Board of Trustees
Our Ideal Candidate
  • Advanced degree preferred in international development/ sustainable development
Role Specific Competencies
  • Knowledge of data gathering, management and analysis tools, techniques and processes; ability to use these to gather and analyse data to understand data-led insights.
  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
  • Ability to produce a variety of business documents that demonstrate command of language, clarity of thought, and orderliness of presentation.
  • Project and contract management of third parties
  • Experience of monitoring and evaluating community/ international development programmes that promote economic inclusion across multiple countries
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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