Billing Operations, Client Delivery Officer

State Street Corporation
Boston, USA
Feb 03, 2023
Mar 03, 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for
The Global Billing Operations (GBO) Client Delivery Officer will support Business Units by assisting with billing related matters such as inquiries, escalations, and working through complex issues.

The individual in this role will meet with Client Service team members along with Relationship Managers and liase with billing support teams for the purpose of delivering updates and solutions. They will manage expectations and assist with reporting, establishment of target dates, and will document and solve for data gaps

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us
The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Education & Preferred Qualifications
  • 5 plus years' experience in the financial services industry
  • Highly organized with ability to multi-task and work under high pressure deadlines
  • Flexible in terms of shifting priorities
  • Proactively communicate and collaborate with business teams, respond to inquiries, resolve issues
  • Develop, model and analyze business processes. Assist the business in identifying ways to maximize operational efficiencies, quality and compliance
  • Ability to solve problems, develop alternative approaches to problems, and resolve conflicts
  • Provide outstanding service through collaboration and teamwork
  • Ability to work, contribute, and communicate effectively within immediate team, business personnel and remote teams
  • Take ownership and initiative, ensuring accuracy and quality in all deliverables
  • Proficiency in PC based software and communication facilities (Windows, MS Word, PowerPoint, Excel, SharePoint, Outlook etc.)
  • Interaction Management (IMT)

Additional requirements
  • Exposure to fee schedules, billing processes, billing systems, MCH accounting and custody, MyStateStreet
  • Understanding of the Financial Services and banking industries preferred
  • Bachelor's degree (BA/BS Computer Science / Business / MIS) preferred

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.

Discover more at

Salary Range:
$60,000 - $90,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
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