Clearing Operations Assistant

Role Responsibilities

• To make recommendation of procedural changes to improve efficiency and customer service.
• To handle electronic Payments Paper listing, dividend, and payroll processing.
• To check and reconcile and computer reports generated by Hogan against of systems to ensure that files uploaded / captured are correct.
• To rectify irregular cases.
• To provide MIS statistical report on job volume and productivity for management review
• To take relief duties as required
• To provide operation supports to all counterparties and departments
• To liaise with other divisions, departments and branches on all matters relating to the Section work and ensure that a smooth operation flow is continuously maintained
• A good overall knowledge of banking practice and theory
• Ability to handle customers in and efficient and helpful manner.

Strategy

• To seek continual improvement to workflow, practice, procedure and system

Business

• To cascade the service quality concept to all staff so as to enhance the quality of delivered service

Processes

• To provide operation supports to all counterparties and departments

People & Talent

• A good overall knowledge of banking practice and theory

Risk Management

• Assist to review the systems and practice on an on-going basis to ensure that they are in compliance with Management Manual, Operating Manual and the laid down procedure.

Governance

• Assist to manage the product and system development process to ensure project is on schedule, features are aligning with requirement and implementation is smooth

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [[HK CPBB SnT EIO team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients;
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head, Retail Operation
• Clearing Operations Managers and Officers
• Other Banking Operations team manager and officer
• Risk Management, Governance and Control team
• HK CMS
• CSG, RCC, CR
• All Branches BMs & ABMs
• Account relationship managers
• Private Banking
• SME Banking
• Transaction Banking
• Direct Banking
• Solution Delivery
• Wealth Management, ISOC
• Group Audit
• Legal & Compliance
• Securities Services
• Human Resources
• IT and Hogan system team
• ATOS origin
• HKICL
• HKSCC
• Agency

Our Ideal Candidate
Qualifications

• Bachelors degree / Postgraduate with necessary experience

Role Specific Competencies

• Models and Analytics
• Processes and Standards

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers