Assistant Operational Management Manager - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Performance Services, Digital Business Services

Performance Services provides HASE COO with dedicated, forward thinking, strategic ad-hoc and operational management support. Performance Services also deliver and contribute to the definition of necessary policies, processes, procedures, and tools for their implementation and management in the COO Office, as well as drive continuous improvement across the Group COO structure in areas such as Change Execution, Financial Management, Non-Financial Risk, and People.
Should you join us, you will contribute in driving and managing strategic, streamlining and re-engineering initiatives, coordinating in client tax reporting and driving environmental target in ESG at bank level and Digital Business Service level.
We are currently seeking a high caliber professional to join our department as Assistant Operational Management Manager.
Principal responsibilities

• Assist in planning and oversight in financial planning and MI reporting.
• Support the coordination and operations of internal third party management & client tax reporting at Bank level
• Assist in driving and tracking bank-wide ESG initiatives
• Support the Non-financial Risk management & Enterprise Wide Risk Assessment (EWRA)
• Ensure that all relevant control measures are undertaken to minimize the risk exposure of the Bank by adhering to HASE internal control systems and HSBC Policy/ Standards. This includes the timely implementation of action items addressing internal and external audit points, as well as any issues raised by the external regulators.

Requirements

• University degree in any disciplines
• At least 4 years' in banking industry, ideally relevant experience in non-functional risk and quality assurance, business analytics and Environmental, Social and Corporate governance (ESG)
• Strong communication, interpersonal and project management skills
• Good command of both spoken and written English and Chinese
• Great growth mindset and resilience to embrace change, overcome challenges and create space for curiosity creativity and connectivity.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.