Assistant Customer Credit Manager - Global Trade & Receivables Finance - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Commercial Banking - Global Trade and Receivables Finance

Hang Seng's Global Trade and Receivable Finance is one of the most experienced providers of international trade services in Hong Kong. As a preferred trade business partner for corporate customers, we provide a board spectrum of customized trade and factoring solutions in mitigating trade risks, improving the cash flow, thus giving our customers assurance and flexibility. Our solid foundation and the wealth of experience in the provision of trade services can provide corporate customers the best opportunities to grow and a peace of mind.
We are currently seeking a high caliber professional to join our department as Assistant Customer Credit Manager.

Principal responsibilities

• Assist Senior Transaction Risk Manager and Customer Credit Manager in carrying out his/her assigned duties in the Greater China Region;
• Manage account receivables, aging analysis for instant credit control;
• Monitor and recommend actions to maintain a healthy level of facility utilization;
• Build good relationships and coordinate with internal and external stakeholders;
• Take an active part in and contribute to discussion on department-wide topics especially those involving portfolio management, asset quality and credit control;
• Ensure any adverse information is swiftly shared and a non-payment risk is quickly eliminated through an efficient claim process at different stages;
• Follow up trade credit insurance matters such as credit limit applications, insurers' endorsement conditions, maximum liabilites, minimum premium, bank/bilateral insurance policies and enquiries;
• Monitor buyers' concentrations, insurers' exposure and maintain a tidy record of each trade credit limit;
• Prepare periodic payments and declaration to trade credit insurers and brokers.

Requirements

• University Graduate in related disciplines;
• At least 3 years' trade service experience. Having experience on customer service is an advantage. Holder of Enhanced Competency Framework - Credit Risk Management (ECF-CRM) is preferred;
• Experience in dealing with credit insurers and thorough understanding of credit insurance arrangements;
• Experience of working with trade credit insurance is preferred;
• Strong attentiveness to detail, with ability to work independently and under pressure;
• Good communication, interpersonal and organization skills;
• Proficiency in both English and Chinese, fluency in Putonghua an advantage;
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.