Senior Manager, Retail Propositions (Planning) - Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong, Hong Kong
Jan 26, 2023
Feb 03, 2023
Industry Sector
Finance - General
Employment Type
Full Time
Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Propositions and Customer Management

We are currently seeking high caliber professionals to join our team as Senior Manager, Retail Propositions (Planning).

Principal responsibilities:
  • Oversee the strategic planning process and lead the discussions with key stakeholders, e.g. product & channel teams to come up with a consolidated customer growth strategic plan for senior management reporting
  • Lead on the measurement, monitoring and communication of performance outcomes to stakeholders across departments and to the Senior Leadership Team
  • Oversee the overall budget for the department and monitor the day-to-day accrual, payment and reconciliation work
  • Lead on strategic projects to maximize business values from customer portfolio across segments
  • Co-ordinate the control management work within department and ensure sub-teams to take respective actions in accordance to timeline
  • Stay on top of compliance requirements in particular cross border related sales and marketing for the mainlander segment, competition law, and fair value principle and take timely actions to mitigate relevant risk posing to the bank, where applicable
  • Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
  • University degree in Business Administration, Marketing OR other relevant qualifications
  • Minimum of 8 years' retail banking experience and familiar with business control and regulatory requirement
  • A seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partners
  • Be able to deliver new or refined compelling propositions quickly for new revenue stream
  • Good interpersonal & problem solving skills and with great sense of ownership to drive new projects from ideation to implementation
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
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