Transfer Agency Executive - Operations

Key Responsibilities

• To complete as directed activities for the pooled fund range including

- order receipt and validation

- confirmation of fund net activity

- price orders (including crossing)

- maintain unit register

- distribution of client contract note

- provision of data internally

• Investigating and resolving client and internal instruction related queries
• Maintaining good relationships with internal and external clients and 3rd Parties, regularly review outstanding issues to ensure a high level of service is received.
• Investigation of errors and implementation of corrective action where appropriate
• Participation in change initiatives representing the needs of the department
• Work closely with internal/external clients to continuously assess their requirements. Ensure service level agreements are adhered to.
• Produce management information highlighting trends, analysis and errors.
• Scan, file and maintain allocation packs and folders
• Maintain detailed knowledge of fund platform operation processes and system.
• Work collaboratively with manager/team fostering credibility and influence towards developing a reputation of operational excellence across the firm

What we're looking for

• Customer focused
• Excellent communicator
• Organisation skills; accuracy, attention to detail
• Robust technical unit dealing, client order management lifecycle experience
• Understanding of key Investment Management activities
• A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment.
• Ability to understand issues, find creative and innovative solutions to problems.
• Working knowledge of FCA regulatory environment
• Collaborative and personalised approach to service commitment, delivery and continuous improvement