Transfer Agency Executive - Operations

London, United Kingdom
Jan 26, 2023
Feb 11, 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Key Responsibilities

  • To complete as directed activities for the pooled fund range including

- order receipt and validation

- confirmation of fund net activity

- price orders (including crossing)

- maintain unit register

- distribution of client contract note

- provision of data internally
  • Investigating and resolving client and internal instruction related queries
  • Maintaining good relationships with internal and external clients and 3rd Parties, regularly review outstanding issues to ensure a high level of service is received.
  • Investigation of errors and implementation of corrective action where appropriate
  • Participation in change initiatives representing the needs of the department
  • Work closely with internal/external clients to continuously assess their requirements. Ensure service level agreements are adhered to.
  • Produce management information highlighting trends, analysis and errors.
  • Scan, file and maintain allocation packs and folders
  • Maintain detailed knowledge of fund platform operation processes and system.
  • Work collaboratively with manager/team fostering credibility and influence towards developing a reputation of operational excellence across the firm

What we're looking for
  • Customer focused
  • Excellent communicator
  • Organisation skills; accuracy, attention to detail
  • Robust technical unit dealing, client order management lifecycle experience
  • Understanding of key Investment Management activities
  • A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment.
  • Ability to understand issues, find creative and innovative solutions to problems.
  • Working knowledge of FCA regulatory environment
  • Collaborative and personalised approach to service commitment, delivery and continuous improvement
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