Digital QA & Testing Analyst - HSBC Life

Singapore, Singapore
Jan 26, 2023
Feb 02, 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Digital QA & Testing Analyst.

Principal Responsibilities
  • Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile
  • To ensure these meet customer expectations both internal and external, ensuring defects are identified before release
  • Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements
  • Write and review range of testing documentation
  • Coordinate testing tasks for specific projects, progress issues and escalate where necessary
  • Regularly review testing processes in order to identify ways to improve efficiency
  • Plan and support validation activity for live releases of new services
  • Coordinate activity of testers on multiple projects and provide support/coaching
  • Establish close working relationships within WPB Channels Transformation
  • Work collaboratively with software delivery and change delivery, Marketing, and operational areas
  • Review test documentation and provide coaching and feedback to colleagues
  • Adoption and use of testing standards and processes
  • Chair and attend project update meetings, deliver project updates, and escalate any known issues and concerns
  • Adherence to mandatory objectives
  • Alignment of activity to departmental governance

  • Must have good knowledge and hands-on experience working on Life Insurance Policy Admin, strong understand of policy lifecycle & various business processes involved.
  • Experience in testing eBAO PAS or any Life Insurance PAS and insurance products are advantage.
  • Possess strong understanding and exposure in life insurance operations and procedures (e.g. onboarding, policy admin and policy servicing) would be an advantage.
  • Excellent knowledge and experience of the testing process
  • Good knowledge of the digital channels, and strong awareness of customer expectations
  • Excellent awareness of technology and the internet including browsers, operating systems and devices
  • Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
  • Good communication skills, both written and verbal, to explain complex issues
  • Good decision making skills to be able to evaluate importance of defects found during testing, based on impact
  • Enthusiastic and self-motivated
  • Innovative having the ability to approach things differently or do different things to deliver goals
  • Ability to influence and challenge to ensure that customer needs are represented
To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.
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