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Senior Communications Manager, Europe

Standard Chartered Bank
London, United Kingdom
Closing date
Feb 8, 2023

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Job Function
Marketing and Public Relations
Industry Sector
Finance - General
Employment Type
Full Time
The Role Responsibilities
Develop and execute integrated internal and external communications strategies and key messaging for the areas responsible, to enhance the Standard Chartered brand in Europe and to support key business objectives.
  • Support the development and execution of the internal and external communication strategy for Standard Chartered Bank Europe to align with respective regional business and the Bank's overall strategies.
  • Lead on strategic integrated communications plans for the business areas, function and countries responsible for, ensuring a pan-channel approach e.g. press, thought leadership, web and social media etc. This includes managing reactive and proactive media engagement, identifying and advising on media opportunities for country, business and function teams where relevant in Europe, ensuring alignment to the Bank's strategy.
  • Develop and manage concise, engaging and easily understood internal communications and support the execution of global internal communications campaigns in Europe.
  • Manage PR agencies in markets to deliver effective communications activity to enhance Standard Chartered's profile in those markets.
  • Develop and manage the communications plan for select regional sponsorships including social media engagement where necessary, for example, our presence at industry conferences
  • Prepare necessary written communications materials - News Releases, copywriting of articles, internal communications, media statements and social content (blogs).
  • Act as senior counsel to senior managers and heads of business, becoming a trusted advisor and building strong relationships.
  • Develop and nurture a strategic network of journalist contacts and other relevant external stakeholders.
  • Drive local awards programme to win key industry recognition.
  • Generate strategic news stories / media pitches and content.
  • Requires close interaction with Country / Regional CEOs and Business heads, Group Corporate Affairs and Brand and Marketing (CABM) teams and others to align on strategy and identify opportunities which directly support the business in the achievement of business goals.
  • Deliver quality communications internally and externally to drive exceptional market level penetration of strategy and messaging in a timely manner.
  • Work closely with the Brand & Marketing team for Europe & Americas (E&A) to identify profile opportunities around marketing activity and ensure consistency of key messaging.
  • Identify opportunities for cross E&A regional communications by working closely with communications colleagues in the Americas and ensuring consistency of messaging across the region.
  • Collaborate with colleagues across CABM and the wider organisation to ensure continuous best practice sharing and improvement.
  • Work closely with the other functions of the Bank to align messages amongst different internal and external stakeholders of the Bank including staff, investors, media, community.
  • Build strong relationships with colleagues across the organisation.
  • Deputise for the Regional Head of Communications, Europe, on corporate affairs matters when necessary.
  • Manage reputational risk where necessary, advising and compiling reactive media holding statements including involvement in crisis management where necessary.
  • Manage PR agency partners ensuring briefs are clear and accurate along with the delivery of quality results.
  • Manage project budgets where applicable, ensuring alignment with procurement and contract processes.
  • Ensure communications activity is measurable. Build explicit understanding with stakeholders of how corporate affairs activities impact awareness and sentiment and ultimately drive business results.
  • Ensure adherence to media and external communications policies including appropriate training for spokespeople and ensure access to press is controlled.
  • Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies.
People and Talent
  • Support junior members of the Europe communications team, providing guidance and advice where needed.
  • Share and advise on best practices within the team and with colleagues in the Americas and globally.
  • Perform as an experienced communications professional and excellent stakeholder manager, able to work closely with multiple internal and external partners.
  • Lead through example, fostering the Bank's culture and values, working collaboratively with all partners.
  • Ensure all communications are in line with the Bank's media and communications policy and
  • relevant regulatory frameworks.
  • Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures, Guidelines, regulation and controls as set by the Bank and external regulatory authorities.
  • Maintain awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
  • Regional Business and Function heads
  • Regional & Country CEO's
  • Global CABM teams
  • Regional Brand and Marketing team, Impact and Employee Engagement teams
  • Media
  • Key Agency Partners
  • Key vendors and suppliers
Other Responsibilities
  • Embed Here for good and Group's Brand and values in CABM.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
  • Proven experience in communications
  • Understanding of financial services
  • Must have either French or German language skills
  • Understanding and experience in issues / crisis management
  • Experience in developing and implementing successful communications strategies and content campaigns across all channels and platforms
  • Hands-on self-starter that works well in a fast-paced, dynamic, team-orientated environment
  • Confident to engage with senior stakeholders
  • Incredible attention to detail
  • Experience managing budgets and suppliers
  • Strong organisational skills and the ability to meet deadlines
  • High level of accuracy and ability to managing competing workloads
  • Passion for working as part of a team
  • Excellent communication skills, both written and verbal for different platforms and formats.
Role Specific Competencies
  • Business Acumen
  • Strategy & Business Model
  • Data Gathering and analysis
  • Public relations Management
  • Strategic Communications
  • Creativity
  • Media Channel Management
  • Consulting
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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