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AVP, CCS MI and Credit Bureau Management - Wealth & Personal Banking

Singapore, Singapore
Closing date
Jan 31, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking a high calibre professional to join our team as an AVP, Operations Support and Quality Assurance.

Principal Responsibilities
  • Responsible for maintaining Collections Management Information System and perform analysis on Collection and Recovery performance
  • Support the completeness and accuracy of WPB consumer's lending information as well as review the data standards and definitions of data being uploaded to Credit Bureau Singapore
  • Management of alerts received from Credit Bureau Singapore as part of portfolio risk management activity
  • Data extractions, preparation and presentation of MIS reports
  • Customer disputes investigation work arising from Collections or Credit Bureau
  • Responsible for embedding the operational risk management framework and identifying material risks and key controls via Risk and Control Assessments within Credit Control Services (CCS)
  • Management of projects led by Group, Region or locally for CCS and work closely with all partners for successful implementation
  • Develop and build capabilities in dashboards for CCS measuring key targets on productivity, efficiency and quality of individual CCS staff as well as department level
  • Quality monitoring and assurance for WPB Credit Control Services
  • Support system migration projects and conduct UAT for WPB Credit Control Services

  • Working experience or degree holder with statistical / programing background (such as SAS, SQL or other relevant programming languages)
  • Experience in Retail Credit and Collections or Risk & Control work frame in the banking industry will be preferred
  • Analytical and critical on problem solving based on models, data and statistics
  • Hands on experience on data mining and analysing large datasets
  • Proficient in Microsoft Office
  • Comfortable to work with large team with matrix environment
  • Strong communication and interpersonal skill required
  • A positive approach, drive and desire to help develop Collection Strategies to drive/maintain low Net Bad Debt
To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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