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Application Support Analyst

Maltem Consulting
Singapore, Singapore
Closing date
Feb 12, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time

Role / Key responsibilities

The main missions are :
  • Ensure system stability and run continuity for the full system (services, batches, etc... running in Europe or Singapore)
  • Administrating vendor-based trading platform (Accesses, Order Routing, Limits, Broker connections, etc.)
  • Provide support to the users on the application perimeter: Pre-trade/Pricing - Trade Life Cycle - Post Trade/Greeks/V@r/Valo.
  • Share relevant information with support and development teams in Paris & Brussels

Main activities :

The main responsibilities are:
  • Production monitoring
    • Monitor the global IT platform and execute the associated action when alerts are raised.
    • Process (analyze, solve, document) incidents.
    • Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
    • Maintain monitoring systems and continuously share ideas to improve its effectiveness.
    • Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
    • Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
    • Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
  • Support to users
    • Process local user support requests (configurations, assistance,...)
    • Collect regularly user feed-backs on system Run Quality and share it with development teams
  • Transversal
    • Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,...
    • Self-organize continuous learning on the IS systems and landscape
    • Manage the IT part of the Singapore Business Continuity Plan
    • Share improvement ideas with Business Analyst

  • University degree in IT Engineering or Mathematics.
  • 2-6 years relevant experience in IT trading Environment
  • Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
  • Behavioral and social skills
    • Interactive behavior : Active Listening and communication skills
    • Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
    • Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
  • Technical and functional skills
    • Understanding of Trading Environment.
    • First experience in live monitoring and application support of large IT systems
    • Good technical knowledge on Windows environment
    • SQL skill
    • Good Scripting skills

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