Senior Manager, Affluent Propositions (Client Continuum) - Hang Seng Bank (HK)
- Employer
- Hang Seng Bank Limited
- Location
- Hong Kong, Hong Kong
- Salary
- Competitive
- Closing date
- Feb 3, 2023
View more
- Job Function
- Marketing and Public Relations
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Propositions and Customer Management
We are currently seeking high caliber professionals to join our team as Senior Manager, Affluent Propositions (Client Continuum).
Principal responsibilities:
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Propositions and Customer Management
We are currently seeking high caliber professionals to join our team as Senior Manager, Affluent Propositions (Client Continuum).
Principal responsibilities:
- Oversee the design and implementation of a seamless client continuum across all strategic propositions, from Prestige to Private Banking
- Lead the design and execution of client re-segmentation journey for Retail and Private Banking customers based on an analytics-drive approach
- Identify and re-segment target clients through an analytics-drive approach so that clients are adequately moved across and served under respective propositions
- Establish customer due diligence requirements to support seamless client movements across Retail and Private Banking segments
- Lead the development of a distinct proposition continuum covering Private Banking and Prestige Private, with differentiated solutions, pricing, sales and servicing model and client experience & privileges across Propositions
- Work closely with Technology teams to design a robust architecture to support the growth of business
- Oversee the overall budget for the department and monitor the day-to-day accrual, payment and reconciliation work
- Stay on top of compliance requirements including cross border related sales and marketing for the mainlander segment, competition law, and fair value principle and take timely actions to mitigate relevant risk posing to the bank, where applicable
- University degree in Business Administration, Marketing OR other relevant qualifications
- Minimum of 8 years' retail banking experience and familiar with customer or product
- A seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partners
- Possesses high sensitivity to the changing market dynamics in particular the high net worth and the mainlander segments in association with related compliance requirements
- Be able to deliver new or refined compelling propositions quickly for new revenue stream
- Good interpersonal & problem solving skills and with great sense of ownership to drive new projects from ideation to implementation
- Proficiency in both English and Chinese
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
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