Manager, Regulatory Ops - Fixed-term 12 month

Standard Chartered Bank
London, United Kingdom
Jan 21, 2023
Feb 04, 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Role Responsibilities
  • Use of tools including Alteryx and Jira to automate reconciliations, MI and issue management
  • The role will be responsible for managing the user stories and priorities across a portfolio of control-related initiatives, supporting the Regulatory Operations teams in the UK and Singapore. This person will work in close partnership with Compliance and Regulatory Operations to understand requirements and collaborate with functions and technology to deliver the front-to-back changes required.
  • In this role, the successful candidate will be exposed to a highly dynamic area of Standard Chartered and will be critical in ensuring that the FM business can continue to service clients in an ever-changing regulatory environment.
  • The failure to capture reconciliation exceptions in a timely and appropriate manner, will continue to impact completeness and accuracy of reporting and regulators expect all firms to have a matured reconciliation process.
  • The inability to adequately identify and visualise management information, adversely impacts the ability to confirm and/or escalate the current position of the reporting and positive or negative trending.
  • We also need to implement a future proofed, fit for purpose, reconciliation process; so a full RFP will be required.
  • Implementation of the front to back universe of reconciliations between each system handoff.
  • Identification and delivery management of strategic MI across different regimes. Including the migration of existing MI to the strategic stack.
  • Implementation and oversight of the stratification tool and cyclical testing. Support implementation of regulatory change initiatives for FM with stakeholders across businesses, functions and geographies e.g. Operations, Legal, Risk, Compliance, Client Onboarding, etc
  • Manage user stories relating to multiple regulations, and assist the Product Owner in prioritisation; track actions and facilitate issue resolution
  • Support stakeholders to identify the impacted products, systems and processes and help to identify and drive solutions
  • Partner with technology and Operations teams to ensure seamless implementation of change for the FM business and clients
  • Manage internal communications to different stakeholder groups to ensure they are kept up to date with relevant developments and project milestones
  • Work with the Product Owner to ensure proactive communication on status and issues throughout the programme
  • Awareness and understanding of the wider business, economic and market environment in which the Group operates.
  • Ensure that Regulatory Operations' process and controls are well defined, documented and operating effectively through oversight of offshore teams in Kuala Lumpur and Bangalore, with appropriate business continuation planning, 'load balance' coverage and a focus on cost optimization in terms of wider team structure.
  • Rationalise regulatory changes impacting FM (Financial Markets) Operations' processes and controls and follow through with oversight to post-implementation.
  • Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Responsible for the management of the following stakeholders: Operations, Technology, Compliance, Legal, COO team, Front Office (Trade/Sales), regulators, external vendors and other external stakeholders as applicable.
  • Act as a lead point of operational contact for all stakeholders to the relevant regimes.
Other Responsibilities
  • Being the Reg Ops SME for Jira and Alteryx. Experience of both is essential
Our Ideal Candidate
Role Specific Competencies
  • Analytical mindset, strong focus and attention to detail.
  • Strong prioritization and organization skills.
  • Technical skills crucial to analyse data, including proficiency in Microsoft Excel.
  • Highly personable with excellent communication skills, ability to influence key stakeholders. A demonstrated team player attitude.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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