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Application Specialist

Resource Solutions.
Watford, United Kingdom
GBP450 - GBP500 per day
Closing date
Jan 30, 2023

View more

Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Applications Specialist


9 months initial contract role


Are you excited to join one of the largest media and entertainment industry in the world? We are looking for an Applications Specialist who will join the technology group and look after the tech that supports our global retail, ecommerce,tours, studio businesses and applications including building management and facilities management software.

You will have the opportunity to support the successful day to day operational running of the studio and providing the best technical support to ensure visitors to the studios have a seamless experience.

Key responsibilities and tasks:
  • Using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA`s
  • Be a resource for the Project Ops team where required (hardware build /Testing/application support)
  • Complete regular PCI Audits, being meticulous with details
  • Work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA`s for service.
  • Assist with writing and updating support documentation for all applications in the portfolio.
  • Assist with any data protection reviews or requests to remove data as instructed by our legal teams

  • Proven experience working in an Application Support role
  • A solid understanding of application infrastructure and system integrations
  • Experience of working in PCI environment
  • Strong experience in as many of the following is highly desirable: Ticketing, Websites, eCommerce, Retail POS, Warehousing, CRM and Analytics.
  • Previous Knowledge and experience of Retail Point of Sale / MS Dynamics POS system
  • Previous Knowledge and experience of Gateway Ticketing System "Galaxy" Point of Sale system
  • Some SQL Language/query skills
  • Experience of maintaining and installing POS hardware

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