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Head, Innovation Communications

Standard Chartered Bank
Singapore, Singapore
Closing date
Jan 31, 2023

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Job Function
Marketing and Public Relations
Industry Sector
Finance - General
Employment Type
Full Time
The Role Responsibilities
  • A strong strategic consultant, one that serves both as an advocate and advisor, that will lead the development of the Bank's Innovation narrative and develop an internal and external communications strategy for telling the innovation story.
  • The Head of Innovation Communications will be responsible for enhancing the reputation of Standard Chartered as a leader and employer of choice for innovation by leading and developing integrated communications and activation strategies to tell the company's differentiated innovation story. This role will also be the partner to SC Ventures, working closely with the businesses on identifying and supporting the key initiatives that will deliver on the Bank's strategy, and aligning on the overall narrative.
  • Internal tactics could include communications to all Standard Chartered employees via Group channels, as well as working with CABM Partners to include in communications from the respective MT-level leader to their teams. External and executive tactics could include media relations, positioning and prepping executives as speakers on strategic topics internally and externally, and social media (LinkedIn) support for key senior leaders.
  • Develop a holistic narrative for why innovation at Standard Chartered is a differentiator, with accompanying and frequently updated proof points to be used for internal and external storytelling.
  • Lead the development and implementation of measurable strategic communication plans that enable and deliver on the Bank's priorities and goals, building the Bank's reputation of being innovative.
  • Develop and project manage communication plans, taking ownership of strategy, socialisation and tactical execution - as well as outcomes and reporting.
  • Leverage an omni-channel approach to include owned, earned and paid communications, thought leadership and stakeholder engagement.
  • Operate with a global mindset to understand innovation developments relevant across the businesses, functions and regions/markets.
  • Partner with other Corporate Affairs, Brand and Marketing (CABM) teams e.g., CCIB, CPBB and Story Lab to leverage function expertise, find proof points and examples of innovation strategy, and to determine and train spokespeople to drive an external storytelling agenda that promotes Standard Chartered's innovation brand and reputation as a key area of differentiation.
  • Synthesise themes and issues from the external environment and surface risks and opportunities to your clients and other partners in CABM and throughout the Bank.
  • Serve as a trusted communications advisor to internal business partners and leaders.
  • Be a proactive and 'value-add' member of the TTO, Change and Innovations Communications leadership team and senior leader of the People & Culture Communications Leadership Team.
  • Conceive, plan, manage and promote a messaging playbook for Standard Chartered's innovation and technology agenda - as well as global thought leadership program - and process for updates, to help grow the awareness and influence of the Bank's innovation agenda.
  • Focus on topics and trends that will help build the Bank's innovation reputation e.g. risk & security, digital, the future of banking, sustainability, fintech and fraud.
  • Help drive both day-to-day communications and high-visibility campaigns in support of the Bank's innovation strategy.
  • As the partner to SC Ventures, advise and partner on identifying the high-value and priority initiatives that support the delivery of the Bank's strategy; working closely with other CABM teams to drive an external storytelling agenda that promotes Standard Chartered's innovation brand and reputation as a key area of differentiation.
  • Build relationships with CCIB and CPBB partners, understanding and building the innovation story across the various parts of the bank Support the management and development of the Bank's strategy narrative, ensuring that tone and messaging of the Bank's innovation efforts are included and aligned.
  • Build a community of strong cross functional colleagues across our network, sharing information, aligning on plans and goals, and moving the communications agenda forward via strong business relationships.
  • Represent the CABM function as a senior trusted adviser; coaching and guiding members of your team to do the same.
  • Practice effective risk management, escalating issues when needed.
  • Accountable to risk control owners and/or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.
People & Talent
  • Build and lead a team of strategic advisors comfortable with advising senior executives; planning, delivering and measuring strategic communications plans; and continue to develop capability and ensure delivery of short and longer-term objectives.
  • Ensure selected team members have strong verbal and writing skills.
  • Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical roles.
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
Risk Management
  • Identify, report and escalate issues, risks, business intelligence to leadership.
  • Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externally.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
  • SC Ventures
  • CCIB and CPBB innovation development teams
  • CCIB and CPBB CABM teams
  • TTO Management Team
  • Function and Group employees
  • Other CABM teams
  • External stakeholders including media, prospective employees, regulators, government officials, customers
Other Responsibilities
  • Serve on People & Culture Communications and CABM working groups and committees as needed.
  • Take on special assignments to support CABM and People & Culture Communications priorities as needed.
Our Ideal Candidate
  • 15+ years of solid communications experience, preferably with leadership, strategy and execution in external and internal communications.
  • A successful track record of advising senior management on how to effectively communicate, considering risks, opportunities, and the greater context of the company's strategy.
  • Experience in a financial institution or global corporation of setting and delivering proactive communications strategies.
  • Proven ability to work effectively in a cross-functional environment, representing communications team across various stakeholders.
  • Ability to think through desired outcomes of communications strategies and tactics.
  • Ability to identify potential reputation or culture risk from a function's strategies, programs or communications, and to raise these concerns effectively.
  • A track record in creating and developing content to support or enhance a strategy/narrative.
  • Understanding of internal and external content strategies and communications channels, including social media channels.
  • Excellent written and verbal communication skills.
  • Experience in corporate communications, PR and/or journalism.
  • Flexibility to work in high-pressure environments.
  • Ability to develop effective and collaborative working relationships.
  • Experience managing multiple stakeholders, including senior management and third-party vendors, across multiple locations.
  • People management experience is a bonus.
  • Experience of dealing with the media is a bonus, as is issues management.
  • A professional qualification in a communications, brand or marketing related-subject, and/or membership of a communications professional body is a bonus.
Role Specific Technical Competencies
  • Consulting
  • Effective Communications
  • Establishing and Maintaining Trust
  • Written Communications
  • Data Gathering and Analysis
  • Business Ethics
  • Planning: Tactical, Strategic
  • Organisational Communications
  • Manage Change
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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