Manager, Platform Operations

Employer
AIA Company Limited
Location
Hong Kong, Hong Kong
Salary
As per market standards
Posted
Dec 09, 2022
Closes
Jan 04, 2023
Ref
18065366
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

WE ARE LOOKING FOR .....

Work as SME on VMware, Wintel and Middleware technology and manage the suppliers and partner to provide related services

Roles and Responsibilities:

AIA's VMware, Wintel & Middleware's Strategy, Policies, Processes & Standards-
  • Owns AIA's VMware, Wintel, and Middleware Strategy, Policies, Processes and Standards at the enterprise level.
  • Responsible for ensuring the effective life-cycle management of the VMware, Wintel, and Middleware Strategy, Policies, Processes and Standards.
  • Responsible for ensuring that the VMware, Wintel, and Middleware Strategy, Policies, Processes and Standards remain fit for purpose and meet AIA business needs.

VMware, Wintel, and Middleware operations-
  • Leads the VMware, Wintel, and Middleware Management operations function, providing leadership and direction to the virtual teams.
  • Ensures that the VMware, Wintel, and Middleware Management function across AIA is properly resourced with enough skilled staff to carry out the functional activities appropriately and effectively.
  • Monitors and reports on the productivity and efficient allocation of functional resources.
  • Owns the development and implementation of the VMware, Wintel, and Middleware Business Plans.
  • Owns the relevant aspects of the IT service catalogue content relating to the VMware, Wintel, and Middleware services and ensures the IT services catalogue content is kept up to date and accurate.
  • Participates in the evaluation and acceptance of deliverables and project outputs based on acceptance criteria, best practice, and technology standards.
  • Provides subject matter expertise in the specification of AIA's business requirements, performance levels and the scoping of VMware, Wintel, and Middleware initiatives, changes, and service requests.
  • Reviews VMware, Wintel, and Middleware solution proposals and provides subject matter input, advice, and feedback.
  • Provides subject matter expertise as input into the service continuity and disaster recovery solutions development, implementation, and testing.

Performance Management-
  • Ensures the relevant functional services are delivered in accordance with contractual or agreed service levels and Key Performance Indicators.
  • Monitors delivery progress against targets, reporting as necessary and ensuring appropriate actions are taken to address exceptions and variations.

Financial Management-
  • Ensures that the Group defined financial controls and routine management practices are complied with in the operations of the VMware, Wintel, and Middleware Management functional area.
  • Budget responsibility- Monitors and manages IT expenditure within the VMware, Wintel, and Middleware Management function, ensuring that related IT financial targets are met, and examining any areas where budgets and expenditure may exceed agreed tolerances
  • Responsibe for Financial planning and forecasting for the function
  • Monitors and reports financial performance for the function as required.

Solution Leadership-
  • Works with suppliers and partner organisations to offer VMware, Wintel, and Middleware solution leadership, solution design and assurance services as needed / requested.
  • Works with AIA Business Units, suppliers, and partner organisations to ensure VMware, Wintel, and Middleware solutions deployed across AIA are fit for purpose and implemented effectively.
  • Conducts analysis of demand for services and influences stakeholders to ensure that the necessary investments are made to deliver required services, and participates in the scoping of service improvement initiatives.

Continuous Improvement and Innovation-
  • Works with AIA Business Units to understand how the VMware, Wintel, and Middleware solutions deployed across AIA are exploited for business value.
  • Monitors the IT marketplace (independently or via suppliers and partner organisations) to identify new Technology innovations and developments and assessing if these could be usefully deployed/exploited within AIA to deliver business benefit.
  • Initiates improvements in functional area and evaluated ideas for innovations and improvements from all sources.
  • Develop, maintain, and communicate the VMware, Wintel, and Middleware Innovations Strategy.
  • Promotes an innovation culture within the VMware, Wintel, and Middleware Management function so the team is always looking for ways to innovate and exploit new technologies to enhance business value and to mitigate risk profiles.
  • Develop and maintain the innovations roadmap and long-range business plan for VMware, Wintel, and Middleware Services.
  • Champion for the deployment of best practice across the VMware, Wintel, and Middleware Management functional area.

Quality, Compliance and Assurance-
  • Ensures that AIA, suppliers, and partner organisations comply and adhere with industry standards and best practice in the functional area.
  • Ensure that VMware, Wintel, and Middleware solution designs are implementable and cost effective for AIA.
  • Provides a quality assurance for the VMware, Wintel, and Middleware functional area.
  • Champion for compliance, quality, and assurance for functional area.

Communication and Stakeholder management-
  • Proactively communicates and presents VMware, Wintel, and Middleware solutions information to stakeholders in a clear, concise, and persuasive manner
  • Provides VMware, Wintel, and Middleware solutions related advice and guidance to AIA stakeholders
  • Ensures that stakeholders understand the current and proposed VMware, Wintel, and Middleware solutions and how these can be exploited for business value.

Supplier Relationship & Commercial Management-
  • Acts as the focal point of contact for suppliers regarding VMware, Wintel, and Middleware services
  • Negotiates with suppliers at senior level on VMware, Wintel, and Middleware solution related issues.
  • Actively participates in the Governance and Relationship management of the Management Infrastructure, Management Network and Management Data Centre services , helping to ensure AIA business case and technology solution related objectives are realized.


Minimum Job Requirements:
  • Familiar with and a thorough understanding of the specific technologies, tools and assets used for the solution.
  • Familiar with methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services. Examples: resilience, security, fallback location/services, mobile back-up, diversity.
  • Proficient in products and/or Infrastructure services supplied by external suppliers.
  • Proficient in techniques for ensuring that full account is taken of users' real and stated needs in the delivery of IT services.
  • Proficient in methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing IT delivery and discretionary/project activities.
  • Proficient in methods and techniques for reporting progress and financial conformance against an agreed plan.
  • Familiar with methods and techniques for negotiating contracts for the supply of IT products and services.
  • Proficient in the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services.
  • Proficient in methods and techniques for managing contracts to ensure that suppliers adhere to agreed contract requirements.
  • Experienced in managing outsourced Services.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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