Brokerage Investigation & Data Management Associate, Operations APAC

Job Summary:

This role will entail assisting with delivering both Business As Usual (BAU) activities and project-related work. In particular, this role requires the successful candidate to assist with the execution of brokerage agreements, facilitate brokerage related queries and investigation including set up of brokerage operational reference data. The role works closely with other operations stakeholders such as Trade Management functions as well as Accounts Receivable teams.

Key Responsibilities:

1) Execution of Brokerage Agreement responsibilities, including:

• Collaborate with the front office to prepare, draft & distribute brokerage agreements for APAC clients
• Address brokerage agreement related queries from both internal and external stakeholders in timely manner
• Provide business with brokerage analysis reports for rate negotiation with clients

2) Execution of Client and Operational Data responsibilities, including:

• Maintaining high quality, clean data by adhering to a strict governance and controls framework
• Support Data Integration projects/ change initiatives/ process enhancement
• Extensive liaison with relevant stakeholders to resolve issues faced

Customer Investigation:

• Ensure the effective and efficient management of trade investigations raised by clients following the review of their invoices, liaising with appropriate departments to solve them.
• Perform the brokerage checks requested by the audit.
• Track and analyse the transactions where brokerage has been input manually.
• Suggest improvement to the systems and processes.
• Design and implement reconciliations and MI/KPIs to support our business and evidence controls

General:

1) Maintain procedures, system controls, identify key processes and improvements

2) Where assigned by manager, to support other functions within APAC Operations inclusive of:

• Client Onboarding Team (KYC/AML, periodic client review, remediation, etc)
• Trade Management Team (Remediate trade issues with stakeholders)
• Accounts Receivable to resolve client queries to close out the F2B invoicing process

4) Participate in Change and Tech enhancement projects to create process excellence and digitalisation

5) To fulfil any additional/ad-hoc duties as required to meet the needs of the business.

Company Reg No.: 201131609D, Licence No.: 11C4684, Reg No: R21100351