Senior Analyst, Client Service

Overview

Who We Are:

For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world's leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity.

BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including:

• Managing the custody of approximately $37 trillion financial assets of the world's leading institutional investors, hedge funds, sovereign wealth funds, and corporates
• Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes
• Providing collateral, liquidity, and funding for the world's largest banks through our markets franchise
• Serving family offices and high net worth individuals through our wealth management franchise
• Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers
• Advising large global corporations on a range of trust and other solutions
• Providing integrated managed data services to asset managers

Job Summary/Role Responsibilities:

• Data Delivery: Actively monitoring for the arrival of data into our client's hosted environments and engaging with our hosted clients' Third-Party Administrators (TPAs) should data not arrive before an agreed SLA.

• TPA Management: Third-Party Administrators (TPAs) stakeholder relationship management incl. forming a call tree for each TPA.

• Daily Process Monitoring: Monitoring daily processing in each hosted environment and ensure processing is completing in accordance with each client's SLAs.

• Analysis of Error Messages: Proactively analyzing and actioning any error messages generated in each clients' Production environment on a daily basis. • Monitoring Server Utilization: Active monitoring of PRTG alerts, i.e. monitoring resource usage across database and application servers, and proactively investigating these alerts as they arise for our hosted client base.

• Release Deployment: Deploying releases and managing change control across hosted environments.

• Data Process Flows: Detailing all data feeds coming into and out of each hosted clients' environment including expected delivery times and SLAs.

• Documentation: Create clear and concise procedural documentation for other team members to adhere to and follow relating to our hosted environments.

• Regular Health Checks: Performing regular health checks on each hosted client's environment.

• Monthly Maintenance: Assist with the preparation and execution of monthly server and environment maintenance undertaken across all hosted environments. Essential Skills and Experience

Qualifications:

• Business Systems Support / Service Desk / System Administrator roles either within or to the financial services industry (2-3 years' experience).

• Diploma or bachelor's degree in I.T. or Finance related fields.

• Competent using tools such as SQL and Excel for the retrieval and analysis of data.

• Exposure to business systems architecture, system administration, and production support.
• Exposure to operating and maintaining servers running operating systems such as Windows and Linux.

• Proven ability in analyzing system status information and business data flows; isolating issues, assessing implications and formulating solutions.

• Sound written and verbal communication skills. Desirable Skills and Experience

• Previous experience within financial services such as Fund Accounting / Funds Management / Custodial Services / Investment Operations. • Experience with AWS, Citrix, RD Web, and Web-based applications.

• Performing database maintenance activities such as reindexing, running statistics, and performing database backups / restores within SQL Server Management Studio would be highly advantageous. Personal Attributes

• Self-motivated and highly organized; you are ready to take ownership of problems and issues as required.

• Ability to liaise comfortably with clients and internal resources across all geographies and at all levels within the respective organizations. • A quick learner of new systems and business processes. Analytical and inquisitive by nature.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.