Senior Manager - Digital Brokerage Client Strategy - Global Private Banking

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high calibre professional to join our team as a Senior Manager - Digital Brokerage Client Strategy .

Principal Responsibilities

• Shape HSBC's self-directed client strategy to deliver a compelling value proposition for Retail and Private Banking clients incorporating HSBC's unique capabilities and strengths in the Hong Kong market
• Design and oversee a pricing and promotional framework that balances short term KPIs with long-term value for all client segments
• Strengthen HSBC's digital brokerage identity and ensure the business is positioned correctly in all internal and external communications
• Build out a client lifecycle program, targeting self-directed traders at all stages of relationship with HSBC with the right message at the right time through the right channel
• Turn data into actionable insights by uncovering client pain points or opportunity areas via internal and external data sources
• Develop external partnerships and innovation pipeline with ambition to deliver step-change improvements in client acquisition, retention and satisfaction
• Expand your impact and uncover new collaboration opportunities by building effective relationships with colleagues across the organization

Requirements

Requirements

• University degree, master's degree preferred
• Years of working experience in consulting, online platforms and / or financial services
• Proven people management track record essential

You'll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.