Technology Operational Risk Senior Manager

Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview

The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• Operational Risk Events (such as losses): responsible for the capture and reporting of events to meet policy requirements for completeness, quality, accuracy, and timeliness, and assist and/or perform quarterly attestations
• Operational Risk Events: drive discussions on event ownership to timely conclusion across O&T and Business groups, and escalate items requiring attention
• Operational Risk Events: prepare detailed Lessons Learned reports, and coordinate inputs and responses to 2nd line challenge to ensure completeness, accuracy, and timeliness
• System Outages: perform analysis and thematic reviews to determine trends and drivers for outages as they relate back to the control framework, and lead and/or participate in working sessions to formulate recommendations and track actions to address top themes
• Control Assessments: responsible for coordinating control assessments as assigned for events
• Proactively identify new risk indicators and analyze large data sets to detect key themes and risks to support R&C activities and drive key initiatives
• Facilitate forums to share and apply lessons learned across a product, business, segment, country, or region.
• Evaluate control issues and ensure adequacy of Event Root Cause Analysis and corrective action plans
• Work with Tech Heads and first, second, and third line functions in the implementation, monitoring, and reporting of risk remediation programs and processes and to establish and/or improve engagement and interaction models
• Assist in maintaining procedures and guidelines using standard templates
• Develop deep understanding of of Citi's Operational Risk Management (ORM) policies and framework
• Ensure ICG Technology R&C teams deliver on all requirements under the ORM Operational Risk Events policy and standards
• Provide guidance to first line partners on ORM requirements
• Represent ICG Technology R&C at senior partner and governance forums
• Escalate operational risk events as appropriate
• Develop strong relationships with in-business first and second line stakeholders

Qualifications

• Relevant professional experience, including Risk Management framework

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Education

• Bachelor's/University degree preferred

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.
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Job Family Group:
Risk Management -------------------------------------------------
Job Family:
Operational Risk ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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