As a Barclays Fraud Strategy Manager, you'll assess the risks we and our clients face from fraudsters and other criminals and ensure strategies are put in place to mitigate these in order to protect our business, clients and customers without compromising the accessibility of our products and services. You'll contribute to the teams' objectives aligned to proactive detection of all types of fraud and scams, contributing towards overall loss reduction and avoidance.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application process.
What will you be doing:
• To provide/support the Fraud Strategy team in delivering their objectives aligned to loss reduction and avoidance, and improved customer experience
• Developing threat analysis across the fraud & scam landscape for the distribution channels and client segments within BUK
• Monitoring, maintaining and assess the effectiveness of core strategic controls in the detection & prevention of all card fraud, payment fraud, lending fraud and Scams
• Tracking loss performance against budgets and use MI to identify emerging trends
• Developing and deliver strategies to enhance overarching fraud control framework & consumer education
• Developing business cases for tactical and strategic investment in people and systems to reduce client exposure to card fraud, payment fraud, lending fraud and to scams;
• Providing input as SMEs to business strategy / new products & initiatives, to ensure any additional / increased risk is identified and appropriately controlled
• Acting as Fraud Strategy SME as required on fraud-driven programmes
What we're looking for:
• Excellent communication skills both written and verbal, in order to articulate issues and recommendations to a varied stakeholder audience
• Good negotiation and diplomacy skills are required, to articulate to stakeholders the fraud loss drivers impacting losses and how change - local or strategic - will benefit the customer
• Profit and Loss focussed to be able to understand how risks affect the fraud budgets
• Ability to challenge assumptions and long held beliefs and bias, to support the business in the launch of cutting edge technology to prevent and detect fraud
Skills that will help you in the role:
• Commercial awareness, and knowledge of the tools and techniques available to identify and prevent fraud
• Knowledge of the fraud types and trends
• Knowledge of legal and regulatory requirements relating to Fraud and Financial Crime
• Extensive work experience within fraud risk environment
Where will you be working?
We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy.
Working Flexi bly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.