Head of Corporate Services - Digital Business Services

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Head of Corporate Services.

Principal Responsibilities

• The Deputy Chief Operating Office (DCOO) organisation comprises a set of outcome focused services, owned end to end. The ambitious roadmap and structure aims to make DCOO a leading and innovative global service organisation
• The role reports to the Country COO; Regional Head of CS is the functional lead to set strategy, budget objectives & provide governance and oversight to this role in collaboration with the Country COO
• The role is expected to provide leadership of HSBC's Corporate Services (as defined at regional level) delivery in country to improve our employee & workplace experience
• The role will manage and deliver Corporate Services in country, including Workplace Experience Services (Facilities Management, Property and Asset Management, Workplace Management & Transformation,); Future of Work Transformation, ESG and Protective Security
• The role holder will support managing the expansion of Corporate Services related utilities
• The role holder will be expected to demonstrate the ability to lead and transform the Corporate Services function in a country to a value and outcome focused way of working
• The role is required to work in conjunction with the regional CS team to align with regional CS strategy and to ensure SME delivery in market

Requirements

Requirements

• Experienced Corporate Services capabilities an advantage, with examples including Workplace Experience, Future of Work Transformation and Protective Services
• Ability to develop trusted adviser status with key Executive stakeholders through SME expertise, industry experience and track record; ability to understand desired Business outcomes across the matrix and ability to translate into well communicated and clearly articulated Corporate Services outcomes
• Proven track record in leading and driving change - both to own teams and structures and jointly with the Business through supporting and delivering changing workplace strategies
• Prior experience of working in a global matrixed organisation is desirable
• Knowledge and understanding of the HSBC Group organization is desirable
• Strong presentation, interpersonal and communication skills with proven ability to communicate effectively across matrix management
• Strong financial acumen and commerciality skills

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.